Become a Luxury Brand Evaluator in Dallas, US

CXG group; Dallas, Northern (TX, KY); Hybrid; USD 5,600 - 11,000; Full time

Benefits offered by this job

Collaborate with iconic brands

Flexible assignments

Reimbursement for eligible purchases

CXG Live platform

Job summary

CXG group is expanding its luxury-brand evaluation program and seeking curious individuals to assess in-store and online experiences. You will observe ambience, service, and the overall customer journey, then share candid feedback through our platform.

Assignments are flexible and can be completed from home or on the go, with reimbursement for approved purchases in some missions. Must be 18+ and a current customer of premium brands.

Qualifications

• Must be 18 years or older (21+ in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience required; honest feedback from genuine customers is valued.

Responsibilities

• Choose assignments aligned with your preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in stores or online from home.
• Observe ambiance, service quality, and overall customer experience.
• Provide honest feedback using our platform through questionnaires.

Skills

Attention to detail

Customer feedback

Observational skills

Communication

Tools

CXG Live Platform

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.