Become a Luxury Brand Evaluator in Chicago, IL- Apply Now

CXG; Oak Brook (IL); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Flexible assignments

Purchase reimbursement

Mobile platform CXG Live access

Job summary

CXG is seeking a Luxury Brand Evaluator to discreetly assess customer experiences across fashion, beauty, jewelry, and automotive brands. This role involves visiting stores or evaluating online experiences, then providing candid feedback to help brands refine their services.

Assignments are flexible and can be completed on a per-mission basis. You may receive reimbursement for approved purchases as part of certain missions, and you’ll manage tasks via a user-friendly mobile platform, CXG Live.

Qualifications

• Need keen eye for ambiance, service quality and overall customer experience.
• Ability to observe and document findings clearly and honestly.
• Comfort engaging with sales staff in luxury environments.

Responsibilities

• Choose assignments aligned with preferences and profile.
• Visit luxury stores or evaluate online and provide feedback.
• Observe ambiance, service level and customer interactions.
• Submit detailed feedback through our questionnaires.

Skills

Attention to detail

Observation skills

Customer mindset

Luxury brand familiarity

Tools

CXG Live

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility – each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide

Our Luxury Partners

Fashion & Couture

• Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana

Jewelry & Watches

• Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora

Beauty & Skincare

• Guerlain, Sephora, L'Oréal, Givenchy

Automotive

• Bentley, Jaguar, Genesis, Maserati, Vespa

What you will be doing

• Choose your assignments – align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home
• Observe carefully – check the ambiance, service quality, and overall customer experience
• Provide honest feedback – use our platform to share your observations through questionnaires

Perks of the Role

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

Compensation

• Non-Purchase Evaluations: Earn a fee based on mission complexity
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years or older
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers