Beauty Retail Experience Specialist

Jones Road Beauty; Charlotte (NC); On-site; USD 20,664 - 26,174; Full time

Job summary

Jones Road Beauty in Charlotte, NC is hiring a Retail Sales and Support Associate to welcome customers, assist needs, restock inventory, and process transactions in our new store opening in October. You will deliver friendly, personalized service, maintain clean displays, handle inquiries, and help reach monthly sales goals through product knowledge and proactive engagement.

The role requires a high school diploma and 1–2 years in retail or hospitality, with a flexible schedule including

Qualifications

• High School Diploma required, experience in hospitality-related field or retail preferred.
• 1-2 years of experience in customer-facing retail or the service industry.
• Excellent verbal communication skills, with the ability to influence and convey messages clearly and concisely.

Responsibilities

• Champion the Jones Road brand and deliver exceptional customer service, ensuring a positive and personalized experience.
• Create a warm and inviting atmosphere, establishing a personal connection with each customer.
• Uphold the brand's artistry, passion, and productivity standards while assisting customers and maintaining the shop floor.
• Address any guest concerns promptly, ensuring appropriate actions are taken and notifying a manager when necessary.
• Support in managing walk in foot traffic and maintain the line management queue for appointments and assistance.
• Provides information on store services and products.
• Handle phone inquiries, direct calls, and offer basic information.
• Deliver personalized service by asking open-ended questions, understanding customer needs, and processing transactions through the POS system.
• Actively contribute to achieving monthly sales targets by effectively promoting and selling products to customers.
• Participates in driving monthly sales as well as in supporting store events.
• Welcome and engage customers and offer to service clients’ and pull their product needs as well as directing them through the store.

Skills

Customer service

POS system

Communication

Teamwork

Education

High School Diploma

Job description

Jones Road Beauty in Charlotte, NC is hiring a Retail Sales and Support Associate to welcome customers, assist needs, restock inventory, and process transactions in our new store opening in October. You will deliver friendly, personalized service, maintain clean displays, handle inquiries, and help reach monthly sales goals through product knowledge and proactive engagement.

The role requires a high school diploma and 1–2 years in retail or hospitality, with a flexible schedule including