Beauty Lead

JCPenney; Rolla (MO); On-site; USD 22,730 - 28,419; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and holidays

401(k) with company match

Job summary

JCPenney is seeking a Beauty Lead in Rolla, Missouri who will enhance the shopping experience for customers through personalized service and extensive beauty product knowledge. This role involves proactive customer engagement, driving sales, and maintaining operational standards in the beauty department.

Eligible candidates receive a competitive benefits package including health insurance, paid vacation, and a 401(k) with company match. For detailed eligibility information regarding benefits, please visit our employee benefits site.

The pay range for this position is between $16.50 and $20.63 per hour.

Qualifications

• Experience in retail and customer service is preferred.
• Ability to actively engage and approach customers in a friendly manner.
• Familiarity with beauty products and sales techniques.

Responsibilities

• Provide personalized shopping experiences and product knowledge.
• Drive performance and exceed sales goals.
• Handle customer concerns professionally.
• Participate in inventory and merchandising processes.

Skills

Strong communication

Relationship building

Customer prioritization

Critical thinking

Job description

General Description

The Beauty Lead will provide a personalized shopping experience to customers selling beauty products by leveraging product knowledge and the Connect, Inspire, Engage service model. Priority will be driving sales and customer customer service, incorporating elements that ensure consistency of general operations.

Primary Responsibilities

• Proactively approach customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale. Examples include providing mini services with product application and suggesting application techniques and additional products.
• Drive self and prioritize meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drive loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolve customer concerns by professionally listening and providing options, solutions and next steps.
• Provide point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitate beauty department promotions and events, assist leaders to ensure standards and goals are met.
• Consistently meet established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.

General Operations

• Replenish products from received shipments, stockrooms and understock while ensuring core standards are maintained. Create and properly manage product testers. Conduct sales floor recovery processes to ensure an organized, clean, and hygienic shopping environment that is consistently maintained and set to core standards.
• Prepare for inventory and related processes such as cycle counts, stock ledger updates, radio frequency identification scans (RFID), and annual inventory.
• Assist the operations team with process and procedures including pricing, signing and merchandising to standards.
• Help to onboard and train/cross-train store associates on beauty procedures and processes. Participate in ongoing skills development through company and/or vendor provided training and skills practice.

Core Competencies and Accomplishments

• Strong communication and relationship building skills
• Prioritizes Customers, Takes Accountability, Thinks Critically, Produces Results, Drives Improvement and Works Collaboratively

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $16.50/Hr – USD $20.63/Hr.