Beauty Counter Manager - Lancôme - Santa Anita

Nordstrom; Arcadia (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Beauty Department is seeking a results‑oriented team member who delights customers with personalized beauty experiences. You’ll balance sales with education, guiding clients through makeup and skincare while leveraging digital tools to expand your reach.

Ideal candidates thrive in a commissioned environment, stay current on beauty trends, and build loyal followings both in-store and online. Flexible schedule including evenings and weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and proactively handle concerns.
• Empathy and respect for all customers in a supportive makeup/skincare setting.
• Strong multitasking, organization, and follow-through to meet goals.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team to maintain a welcoming environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage vendor events and promotions; build vendor relationships to maximize results.
• Open Nordstrom Rewards accounts and nurture customer loyalty.

Skills

Customer service

Beauty knowledge

Sales skills

Communication

Multitasking

Schedule flexibility

Job description

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results‑oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.

A day in the life…

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer‑ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

You own this if you have…

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow‑through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$27.20 - $28.30 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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