Beauty Counter Manager - Estee Lauder - Mayfair

Nordstrom; Wauwatosa (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company in Wauwatosa, Wisconsin is seeking a Beauty Counter Manager to create personalized beauty experiences for customers and maximize sales. Ideal candidates should be passionate about beauty trends, excel in customer service, and work well in both in-store and digital environments. The role includes conducting makeup applications and collaborating with a team to achieve sales goals. Competitive hourly pay of $21.15 - $22.00 with additional benefits.

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers and proactively handle concerns.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Conduct makeup applications and skincare analyses.
• Create a welcoming environment for all customers.
• Manage vendor events and promotions.
• Build customer loyalty through the Nordstrom Rewards program.

Skills

Customer service

Makeup application

Skincare knowledge

Sales goal achievement

Multitasking

Organization

Empathy

Technology proficiency

Job description

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in‑store and digitally.

A day in the life...

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

You own this if you have...

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative
• Physical Requirements:
  • Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families.

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$21.15 - $22.00 Hourly
benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.