Beauty Consultant & Customer Experience Specialist

Brobston Group; Palo Alto (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Brobston Group is seeking a Beauty Advisor to deliver exceptional customer service and drive beauty product and vendor-line sales at our Palo Alto counter. You will greet clients, provide makeup consultations, and record preferences using clienteling tools while maintaining a welcoming, well-merchandised space.

The role emphasizes teamwork with account executives and a fast-paced, detail-oriented environment, requiring the ability to work independently and collaboratively to achieve sales goals.

Qualifications

• At least 1 year of retail experience, preferably in cosmetics or a customer-focused environment.
• Demonstrated successful sales experience, including exceeding quota.
• Ability to provide professional makeup and treatment consultations and applications.
• Strong attention to detail, initiative, organization, and sound business judgment.
• Ability to work independently and collaboratively in a fast-paced environment and learn clienteling tools.

Responsibilities

• Achieve individual, vendor-line, event, and department sales goals.
• Build customer relationships and provide an exceptional experience from consultation through follow-up.
• Use clienteling tools to record customer information and preferences.
• Maintain a clean, tidy, and welcoming counter.
• Represent the department and maintain effective relationships with account executives and team members.

Skills

Customer service

Sales

Relationship building

Attention to detail

Tools

Clienteling tools

Job description

Brobston Group is seeking a Beauty Advisor to deliver exceptional customer service and drive beauty product and vendor-line sales at our Palo Alto counter. You will greet clients, provide makeup consultations, and record preferences using clienteling tools while maintaining a welcoming, well-merchandised space.

The role emphasizes teamwork with account executives and a fast-paced, detail-oriented environment, requiring the ability to work independently and collaboratively to achieve sales goals.