Beauty Concierge - Michigan Avenue

Nordstrom Inc; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc in Chicago is seeking a detail‑oriented Beauty Concierge who greets customers, assists with cosmetic inquiries and products, and acts as a resource for staff and shoppers. You’ll maintain confidentiality, support store operations, and handle deliveries while delivering outstanding service in a fast‑paced environment.

The role emphasizes strong communication, the ability to upsell, and prioritizing multiple tasks.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers.
• Ability to suggestive sell and connect customers to salespeople.
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment.
• Strong decision-making and problem-solving skills.

Responsibilities

• Greet and direct customers
• Assist customers with cosmetic inquiries/products and a variety of other services
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
• Support store operations by being a general store resource for customers and employees
• Maintain a high level of confidentiality
• Make deliveries to customers

Skills

Customer service

Upselling

Communication

Confidentiality

Job description

Job Description

The ideal Beauty Concierge candidate is detail oriented, results driven, and committed to providing outstanding customer service every day. A day in the life… Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions Support store operations by being a general store resource for customers and employees Maintain a high level of confidentiality Make deliveries to customers You own this if you have… Ability to communicate clearly and professionally with coworkers and customers Ability to suggestive sell and connect customers to salespeople Strong sense of urgency and ability to prioritize multiple tasks in a fast‑paced environment Strong decision‑making and problem‑solving skills

Responsibilities

• Greet and direct customers
• Assist customers with cosmetic inquiries/products and a variety of other services
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
• Support store operations by being a general store resource for customers and employees
• Maintain a high level of confidentiality
• Make deliveries to customers

Physical Requirements

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range

$17.45 - $18.15 Hourly

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience. Pay ranges may be different for other locations. The pay range(s) below has been provided in compliance with state specific laws.

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Additional Information

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast‑moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Join us!

Come on! Join us!

© 2026 Nordstrom, Inc