Beauty and Wellness Consultant

Walgreens; Waunakee (WI); On-site; USD 22,041 - 28,929; Full time

Job summary

Walgreens is hiring a Beauty and Wellness Consultant in Waunakee, Wisconsin. The role involves maximizing sales and brand awareness through exceptional customer care while engaging customers in beauty-related services. Applicants should have a high school diploma and experience in retail sales or beauty products.

Ideal candidates will possess strong communication skills, basic PC skills, and a passion for beauty and wellness. The position requires a flexible schedule and offers an hourly salary ranging from $16 to $21.

Qualifications

• At least one year of experience in retail sales or selling beauty products.
• Knowledge of products and brands to engage customers effectively.
• Fluency in English, written and spoken.

Responsibilities

• Maximize sales and brand awareness through exceptional customer care.
• Engage customers by offering assistance with products and services.
• Lead in-store events to promote brand awareness.

Skills

Customer care

Sales skills

Beauty product knowledge

Communication skills

Teamwork

Education

High School Diploma/GED

Tools

PC/tablet

Job description

Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.

Operations

• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments as assigned.

Training & Personal Development

• Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
• Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
• Maintains professional appearance and image in compliance with company guidelines at all times.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.
• Works collaboratively with Store Leadership to review goals and maintain product knowledge.

Basic Qualifications

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experiencing selling Prestige brands.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.

An Equal Opportunity Employer, including disability/veterans.

We will consider employment of qualified applicants with arrest and conviction records.

This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. For additional information, contact the hiring manager.

Salary Range: $16 - $21 / Hourly