Beauty and Wellness Consultant

Walgreens; Springfield (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

Walgreens Co. is seeking a Beauty Consultant in Springfield, MO to maximize sales and deliver exceptional customer care across the beauty department.

You will perform makeup consultations, mini-makeovers, and skincare advice while upholding department standards. The role focuses on responsive customer service, product demonstrations, and omnichannel engagement to boost brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.

Qualifications

• High school diploma or GED with at least one year in a retail sales role meeting sales goals or selling beauty products with customer care.
• Experience proactively selling beauty or cosmetic products and providing customer care.
• Knowledge of products/brands to engage customers and meet needs.
• Experience building and maintaining relationships within a team.
• Basic PC/tablet skills.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Fluency in reading, writing and speaking English.

Responsibilities

• Engage customers, greet and assist with products; resolve issues for a positive experience.
• Demonstrate customer care best practices and determine customer needs.
• Identify customer needs and guide them to suitable products and services; refer to other store areas as needed.
• Provide product demonstrations and consultations using tools like Skin Hydrometer and tablet.
• Lead in-store events to promote brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
• Build relationships with customers and ensure a courteous, complete closing of interactions.
• Engage with omni-channel solutions to enhance customer engagement and experience.
• Locate products in other stores or online if unavailable in-store.
• Meet or exceed sales goals by assisting customers and by showcasing exceptional service.
• Review beauty business performance with store leadership and iterate improvements.
• Cross-sell and up-sell by highlighting sale items and complementary offerings.
• Use testers and samples per hygiene standards; maintain department cleanliness and stock.
• Be aware of promotions, new items, and brand launches; participate in meetings and trainings.
• Maintain knowledge of store systems and equipment; comply with policies and laws on regulated products.
• Complete assignments as directed.

Skills

Retail sales

Customer care

Team relationships

Digital literacy

Schedule flexibility

English fluency

Education

High School Diploma/GED

Job description

Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.

Operations

• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments as assigned.

Training & Personal Development

• Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
• Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
• Maintains professional appearance and image in compliance with company guidelines at all times.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.
• Works collaboratively with Store Leadership to review goals and maintain product knowledge.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
• Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experiencing selling Prestige brands.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $16 - $21 / Hourly