Beauty Advisor: Personalized Beauty & Clienteling

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 17,000 - 23,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. seeks a Beauty Advisor to drive sales and deliver a positive customer experience by providing excellent service, performing product applications, and offering customized recommendations in a fast-paced, commission environment.

You will build client relationships, deliver personalized consultations, participate in promotions, and maintain visual merchandising while adapting to store needs and omni-channel initiatives.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable with and enjoy assisting customers with makeup application and skincare services.
• Associates must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use brand resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends.
• Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely.
• Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances.
• Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills

Customer service

Communication skills

Makeup application

Cosmetology licensing

Tech proficiency

Flexible schedule

Job description

Belk, Inc. & Belk eCommerce LLC. seeks a Beauty Advisor to drive sales and deliver a positive customer experience by providing excellent service, performing product applications, and offering customized recommendations in a fast-paced, commission environment.

You will build client relationships, deliver personalized consultations, participate in promotions, and maintain visual merchandising while adapting to store needs and omni-channel initiatives.