Beauty Advisor-Guerlain

SAKS & CO; City of Troy (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Medical/dental/vision benefits

Job summary

Neiman Marcus is seeking a Beauty Advisor to deliver exceptional customer service and drive cosmetics sales in a luxury environment. Under the Cosmetics Selling Manager, you will build client relationships, participate in in-house trainings, and contribute to a polished counter presence.

You will focus on personalized experiences, utilize clienteling tools, and collaborate with fellow teams to exceed daily sales goals while upholding Neiman Marcus standards.

Qualifications

• 1 year or more of retail experience, preferably cosmetics.
• Proven sales success with quotas.
• Ability to thrive in fast-paced, team-oriented environments.
• Ability to learn and use Neiman Marcus clienteling tools and software.

Responsibilities

• Greet customers and build relationships with a high level of service.
• Aim to exceed individual and vendor sales goals and events.
• Maintain an upscale counter and brand image with proper merchandising.
• Collaborate with Account Executives and team members to drive sales.
• Record client information and preferences in the clienteling system.
• Guide customers from approach to closing, and follow up post-sale.
• Keep the selling area clean, welcoming and well stocked.

Skills

Customer service

Sales experience

Team player

Multi-tasking

Cosmetics product knowledge

Tools

Clienteling software

Job description

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Beauty Advisor

WHO WE ARE:

Neiman Marcus is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Neiman Marcus is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

Under direction from the Cosmetics Selling Manager, the Beauty Advisor is responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships, working effectively with other team members and establishing new Neiman Marcus accounts, while demonstrating consistent adherence to company standards and procedures. Additionally, the Beauty Advisor will focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale. Utilizing Neiman Marcus's clienteling system, the Beauty Advisor is responsible for driving their own business and creating their own success.

WHAT YOU WILL DO:

• Model all Neiman Marcus Principles ( Greet, Relate, Exceed, Attend and Thank)
• Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily monthly sales goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative.
• Maintain a positive image as a liaison between Neiman Marcus and your designated Account Executive.
• Utilize Neiman Marcus's online clienteling resource tool to record and maintain client information and preferences to drive your business.
• Focus all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer.
• Maintain counter standards by ensuring a clean, tidy and welcoming selling area.

WHAT YOU WILL BRING:

• Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.
• Previously demonstrated successful sales experience, exceeding quota.
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision.
• Ability to learn and utilize online clienteling tools and software proprietary to Neiman Marcus.
• Focused on attention to detail, taking initiative, and working in a positive working environment.
• Ability to work well with others, as well as the ability to work independently to drive a successful business.
• Demonstrate sound business judgment and organizational ability.
• Demonstrate professional make-up and treatment consultation and application

YOUR LIFE AND CAREER AT Neiman Marcus:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS:

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.