Beauty Advisor - Esthetician

Neiman Marcus; Troy (MI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Career advancement opportunities

Job summary

Neiman Marcus in Troy, MI is seeking a Beauty Advisor to deliver exceptional service, drive cosmetics sales, and manage client relationships. You will utilize the clienteling system to build a personal business, train team members, and maintain a pristine, inviting counter with knowledge of all beauty brands.

The role requires at least 1 year in cosmetics retail, proven sales success, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year retail experience, preferably cosmetics.
• Proven sales performance and quota achievement.
• Ability to multitask in a fast-paced, team environment with minimal supervision.
• Proficiency with Neiman Marcus clienteling tools and software.
• Attention to detail, initiative, and a positive attitude.

Responsibilities

• Provide outstanding customer service and build vendor line sales.
• Maintain customer relationships and account management.
• Close retail sales and train counter staff in products and services.
• Utilize clienteling system to record client info and preferences.
• Keep counter clean, merchandised, and welcoming.
• Support stock management and communicate trends.

Skills

Retail experience

Sales experience

Customer service

Team player

Multitasking

Clienteling tools

Communication skills

Education

Esthetician License

Tools

Clienteling software

Online clienteling tools

Job description

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

WHO WE ARE

Neiman Marcus is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Neiman Marcus is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

Job Description

Beauty Advisor

YOU WILL BE

Under direction from the Cosmetics Selling Manager, the Beauty Advisor is responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships, working effectively with other team members and establishing new Neiman Marcus accounts, while demonstrating consistent adherence to company standards and procedures. Additionally, the Beauty Advisor will focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale. Utilizing Neiman Marcus's clienteling system, the Beauty Advisor is responsible for driving their own business and creating their own success.

WHAT YOU WILL DO

• Model all Neiman Marcus Principles ( Greet, Relate, Exceed, Attend and Thank)
• Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily monthly sales goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative.
• Maintain a positive image as a liaison between Neiman Marcus and your designated Account Executive.
• Utilize Neiman Marcus's online clienteling resource tool to record and maintain client information and preferences to drive your business.
• Focus all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer.
• Maintain counter standards by ensuring a clean, tidy and welcoming selling area.
• Performs professional facials based on client’s needs
• Knowledgeable in all beauty brands
• Provide consultations and review with client our available services
• Complete client record at end of the service to allow for follow-up and retention opportunities
• Be a liaison between client and Beauty Ambassadors
• Educate the store team on focus products, launches and spa trends
• Responsible for cleanliness of the treatment room and common areas
• Assistant with the management of stock and communicate opportunities for trends

WHAT YOU WILL BRING

• Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.
• Previously demonstrated successful sales experience, exceeding quota.
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision.
• Ability to learn and utilize online clienteling tools and software proprietary to Neiman Marcus.
• Focused on attention to detail, taking initiative, and working in a positive working environment.
• Ability to work well with others, as well as the ability to work independently to drive a successful business.
• Demonstrate sound business judgment and organizational ability.
• Demonstrate professional make-up and treatment consultation and application
• 6 months +
• Esthetician License
• Excellent oral and written communication skills
• iPhone, computer and system proficiency
• Associates must be willing to work a flexible schedule based on business need, which will including evenings, weekends, and holidays.

YOUR LIFE AND CAREER AT Neiman Marcus

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global Equal Opportunity Statement

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group Equal Opportunity Statement

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range

Salary Range $19.16 - $23.95*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount