Beauty Advisor

Ulta Beauty; Roanoke (VA); On-site; USD 18,597 - 25,347; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

Job summary

Ulta Beauty seeks a Beauty Advisor to deliver an exceptional guest experience, guiding customers on beauty solutions, performing cashier duties, and maintaining clean, well-stocked sales floors. The role emphasizes product knowledge, relationship building, and team collaboration to meet store goals.

The position requires flexibility for days, evenings, weekends, and holidays, with opportunities to participate in in-store events and makeup applications to drive sales. Training provided.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.

Responsibilities

• Provide exceptional guest service and greet guests in-store.
• Perform cashier tasks and process transactions accurately.
• Maintain store cleanliness and stock fixtures with merchandise.
• Demonstrate makeup and skincare products to drive sales.
• Book appointments and assist with in-store events.
• Stay informed about products and benefits to assist guests.

Skills

Guest service passion

POS proficiency

Customer relationships

Troubleshooting

Independent & team work

Education

High school diploma

Tools

POS system

Apple devices

Job description

We consider applications for this position on an ongoing basis.

General Summary & Scope

The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Principal Duties & Responsibilities

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems.
• Collaborate with managers and associates throughout the store to help grow the business.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.
• Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Job Qualifications

Education

• High school diploma is preferred.

Experience

• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.

Skills

• Demonstrates a passion for guest service and competency for selling.
• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Ability to build and maintain strong customer relationships.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, pulling, pushing, reaching, and twisting during shift.
• Continuous and/or frequent lifting, carrying, and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

Compensation and Benefits

The pay range for this position is $13.50 - $18.40 / Hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta.

EEO Statement

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.