BDC Sales Agent

Oakes-Gmc; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Career growth across stores

Tuition reimbursement

Community involvement

Job summary

Oakes Auto Group in Kansas City, MO is hiring a BDC Sales Agent to manage leads, contact customers, and schedule appointments for the sales team. You will update CRM records, follow up with inquiries, and help create a smooth buying journey for prospects.

We offer competitive pay, health and retirement benefits, paid time off, tuition reimbursement, and growth opportunities across multiple stores within our locally owned group.

Qualifications

• At least 1 year of customer service or sales experience preferred.
• Ability to pass a standard background check.
• Strong reliability and attendance.
• Comfortable in a fast-paced, customer-focused environment.

Responsibilities

• Manage and update customer and lead information accurately within the CRM system
• Handle inbound and outbound communication with customers via phone, text, email, and online inquiries
• Nurture leads through consistent follow-up and timely responses to help drive appointment opportunities
• Set, confirm, and coordinate appointments for the sales team while ensuring a smooth customer experience
• Collaborate with sales managers and consultants by providing lead updates, reporting, and customer insights
• Maintain a professional, positive, and customer-focused experience throughout every interaction

Skills

CRM proficiency

Customer service

Phone communication

Organization skills

Tools

CRM system

Job description

BDC SALES AGENT

Location: Oakes GMC | Kansas City, MOSchedule: Full-TimeCompensation: $36,000 - $60,000 + annually

About the Role

Oakes Auto Group is hiring BDC Sales Agents to support our growing dealerships throughout the Kansas City metro area. This role serves as the first point of contact for customers, helping manage leads, build relationships, and schedule appointments for our sales teams. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Pay & Benefits

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off + paid holidays

• Employee discounts

• Career growth across multiple stores

• Locally owned and operated

• Tuition reimbursement

• Community involvement and volunteer opportunities

What You’ll Do

• Manage and update customer and lead information accurately within the CRM system

• Handle inbound and outbound communication with customers via phone, text message, email, and online inquiries

• Nurture leads through consistent follow-up and timely responses to help drive appointment opportunities

• Set, confirm, and coordinate appointments for the sales team while ensuring a smooth customer experience

• Collaborate with sales managers and consultants by providing lead updates, reporting, and customer insights

• Maintain a professional, positive, and customer-focused experience throughout every interaction

What We’re Looking For

We are looking for individuals who are professional, organized, customer-focused, and motivated to succeed. Successful candidates are strong communicators who enjoy helping people and can effectively manage multiple priorities in a fast-paced environment.

What Makes YOU a Good Fit?

• You enjoy talking with people and building relationships

• You communicate confidently over the phone, text, and email

• You stay organized and follow through on tasks

• You are motivated by goals, growth opportunities, and performance incentives

• You enjoy working in a team environment

• You are looking for a long-term career with advancement opportunities

Requirements

• Valid driver’s license with a clean or acceptable driving record

• Ability to pass a standard background check

• Strong reliability and consistent attendance

• Comfortable working in a fast-paced, customer-focused environment

• Basic computer skills and willingness to learn new systems

• At least one year of customer service, sales, call center, hospitality, or related experience preferred

AboutOakes Auto Group

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees’ successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We’re proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you’re looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.