BDC Representative

Davewhitechevy; Sylvania (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Ohio is seeking a BDC Representative to join its Business Development Team. The role involves assisting customers with inquiries and guiding them through the car buying process. This position offers extensive training, a collaborative team environment, and a comprehensive benefits package.

Benefits

Medical, Dental, and Vision Insurance

401(k) Savings Plan with 4% Employer Match

Paid Vacation

Paid Training

Ongoing Professional Development

Employee Discounts

Long-Term Job Security

Qualifications

• Previous customer service role required.
• Eagerness to improve and collaborate.
• Valid driver’s license necessary.

Responsibilities

• Answer customer calls and set follow-ups.
• Respond to inquiries through various channels.
• Provide initial product information.
• Present financing options to customers.
• Follow up with leads and no-shows.

Skills

Customer Service

Computer Skills

Teamwork

Positive Attitude

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our thriving and fast-paced Business Development Team as a BDC Representative. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.You will learn about all of the newest vehicles and technologies on the market, soastrong passion for helping customers and developing your skills is crucial.We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. Come and see what we have to offer!

Who We Are
At White Family Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at White Cars is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Savings Plan with 4%Employer Match

Paid Vacation

6 Company Holidays

Paid Training

Ongoing Professional Development

Employee Discounts

Closed on Sundays

Saturday Lunches Provided

Legacy Company (over 100 years in business)

Employee Pot-Lucks, Luncheons, and Team Activities

Tight-Knit and Inclusive Culture

Internal Career Progression and Promotions

Custom and Competitive Wage Plans

Long-Term Job Security

Responsibilities

Answer customer calls and establish follows-up with sales appointments.

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Present initial financing options based on customer needs.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Utilize CRM tracking system daily.

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

Willing to submit to a pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.