BCSO Administrative Support Associate III - Civil Process

Buncombe County Government; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Buncombe County Government is seeking an Administrative Support Associate III - Civil Process to handle general clerical work, data entry, and customer service in a busy department.

The role involves coordinating meetings, managing correspondence, processing invoices, and providing accurate information to internal and external customers. A high school diploma and 4 years of office experience are required.

Qualifications

• High School diploma or equivalent; 4 years customer service/office experience.
• General clerical and data-entry proficiency.
• Ability to handle phones, emails, and walk-in inquiries with professionalism.

Responsibilities

• Perform general clerical and office administrative tasks to support operations.
• Provide customer service via phone, email, and in person.
• Coordinate meetings and events; prepare materials and minutes.
• Process invoices, billing, purchase orders and related documentation.
• Data entry and file management; assist with special projects.

Skills

General clerical

Customer service

Data entry

Phone support

Education

High School diploma or equivalent

4 years customer service/office experience

Tools

Microsoft Office

Job description

This job posting expires at 11:59PM onSeptember 17, 2026.No applications can be submitted after 11:59PM onSeptember 17, 2026.

Job Title:BCSO Administrative Support Associate III - Civil Process

Department:

External Hiring Range:-

Compensation Grade:2003

Posted Internally and Externally

Purpose of the position:

The purpose of this position istoprovideadministrative supportto ensure efficient operationsof a program, or department.

Essential Functions of the position:

• Perform a variety ofgeneral clericaland office administrativeworkto support efficient program or department operations;including but not limited to answering of phones,greeting,andassistingwalk-in customers, distribution of mail, and general data entry tasks.
• Provideinternal and external customer service via phone, email, and in person; respond to inquiriesabout program services, takemessageand/orreferinquiries to the mostappropriate partieswhen necessary.
• Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties;set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.
• Maintainandorderoffice supplies, as assigned and when needed.
• Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; documentmanagement.
• Performaccurateandtimelydata entry; post or file client data asrequired.
• Mayassistin sending out billings and other mass mailings;Process departmental invoices, billing, purchase orders and AFPs.
• Perform basic research and compiledocuments needed for various reports and management-level documents.
• May accept payments for fees, fines, goods, or services as required by the department; maybalancecash drawers orregisters andpreparerequired cash reports.
• Assistwith special projects and duties as requested.
• Performother related duties as assigned.

Typical Work Schedule:

Adheres to assigned work schedule as outlined in the Department and County attendance policies and procedures.

Regular, predictable attendance is essential.

*Note: This position has been identified as an emergency essential position and as such employees in this position may be needed to work, including after-hours, weekends and during a public emergency (to include but not limitedtofloods, ice storms, disease outbreak, terrorist attack,etc).

Supervision Received: Receives directionregardinggeneralobjectivesof assigned work,operateswithindivisionand agency policy usingindependent judgmentin achieving assignedobjectives; independentlydeterminesbest methods and sequence to achieve assigned tasks.

Supervisory/Leadership Responsibilities :None

Decision Making and Problem Solving: Most problems are routine or predictable in nature, may make minor adjustments to work methods or procedures toidentifysolutions that exist within current work processes,procedures,or systems.

Knowledge, Skills, Abilities:

• Knowledge ofgeneraloffice or work unit procedures,methods,and practices.
• Knowledge of and ability to use correct grammar, vocabulary,spelling,and office terminology to compose and/or proofread correspondence,reports,and other materials.
• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
• Ability to be resourceful and use sound judgment in gathering and givinginformation andcoordinating andmonitoringoffice activity and workflow.
• Ability to record and compile information with tedious attention to detail.
• Ability to learn and independently apply laws, departmentalrules,and regulations.
• Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.
• Ability to use judgment in coordinating and monitoring office procedures and workflow.
• Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
• Ability to schedule and coordinate a variety of appointments,meetingsand/or conferences.

Organization Conformance Standards for all positions:

• Interact with other employees, customers, and partners in an effective manner, with professionalism and cultural competency; work effectively and efficiently as a team contributor including interacting and communicating clearly and effectively both orally and in writing.
• Maintain knowledge of theagency’sorganizational rules, policies, procedures, services, andmission.
• Plan, prioritize, and organize work effectively to produce quality work with measurable results and within identified deadlines; Function in highly stressful circumstances and demonstrate the ability to adapt to changing priorities, deadlines, and directions;abilityto maintain calm demeanor while dealing with stressful situations and customers.
• Demonstrate the County’s core values through performance and conduct. This expectation extends beyond the workplace and County systems to include off-site, andoff-dutyconduct that undermines an employee’s creditability as a representative of the County;Conduct business in an ethical manner at all times while maintaining a high level of professionalism and confidentiality.
• Coordinate work efforts with other employees and organizations toaccomplisha common task; responsible for managing matters affecting employment and completing personnel-related activitiestimelyand according to County policy.
• Safely and successfully perform the essential job functions consistent with ADAAA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with ADAAA, FMLA and other federal state and local standards.
• Ability to successfully pass a drug screen and criminal background check.

** Minimum Education,Trainingand/or Experience (requiredat time of hire):**High School diploma or equivalent and four (4) years ofcustomer service/officeexperience; or an equivalent combination of education and experience.

Additional Training and Experience: None

License or Certification Required by Statute or Regulation: None

Physical Requirements: Incumbent working in a typical office environment. Reasonableaccommodationmay be made to enable individuals with disabilities to perform essential functions. May occasionallylift upto 10 pounds. Position involves sitting forlong periodsof time.

During a State of Emergency, and at the discretion of the County Manager, county employees may be called in for service.This includes both essential and non-essential personnel.

*The above statements are intended to describe the general nature and level of the work being performed by an employee assigned to this work.This is not an exhaustive list of all duties andresponsibilitiesand the County reserves the right to amend or change responsibilities to meet business and organizationalneedsas necessary. This job description does not create a contract of employment.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.