Bay Attendant

Gretsch Golf, LLC; Nevada (IA); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Paid sick time

Facility access

Employee discounts

Development opportunities

Job summary

Gretsch Golf Academy (GGA) in Las Vegas, NV is seeking a part-time Bay Attendant to deliver outstanding customer service and support across the facility. You will assist with check-ins, reservations, retail needs, and bay/equipment setup while maintaining a welcoming environment.

Ideal candidates have a passion for golf and hospitality, with strong communication skills and the ability to troubleshoot golf simulators and related tech. Flexible evenings, weekends, and holidays required.

Qualifications

• Demonstrated ability to deliver outstanding guest service.
• Excellent verbal communication skills for effective interaction with guests and team members.
• Capable of operating and troubleshooting golf simulators and related technology.
• Basic understanding of golf fundamentals; prior experience in a golf setting is preferred.

Responsibilities

• Maintain a clean, welcoming, and professional atmosphere throughout the facility.
• Provide cross-functional support by assisting departments with daily operations and coordination.
• Assist guests with check-in for reservations and services.
• Manage bookings, appointments, and guest inquiries in person, over the phone, and digitally.
• Process sales transactions through the POS system and handle payments.

Skills

Guest service

Verbal communication

Simulator troubleshooting

Golf fundamentals

Team player

Tools

Microsoft 365

Mindbody

CoachNow

Swing Catalyst

Clippd

Job description

Keep the bays running & customers happy.

The Bay Attendant plays a key role at GGA by delivering outstanding customer service and operational support throughout the facility. This role is ideal for individuals with a passion for golf, hospitality, or customer experience. Bay Attendants assist with customer check-ins, manage reservations, support equipment setup, provide retail assistance, and help maintain a clean and welcoming environment.

Key Responsibilities

General Facility Support

• Maintain a clean, welcoming, and professional atmosphere throughout the facility.
• Provide cross-functional support by assisting departments with daily operations and promoting seamless coordination across teams.
• Help clean, organize, and reset spaces to uphold a high standard of presentation and ensure an exceptional customer experience.
• Enforce safety and security protocols to protect the facility, equipment, and all occupants, ensuring a safe and professional environment at all times.
• Greet guests warmly and assist with check-in for reservations and services.
• Manage bookings, appointments, and guest inquiries in person, over the phone, and through digital platforms.
• Assist guests with check-out and schedule follow-up appointments to ensure a seamless experience.
• Keep the front desk and common areas clean, organized, and inviting.
• Help monitor the facility to ensure a safe, professional, and welcoming environment for all guests.

Retail Support

• Assist customers with product inquiries, placing custom orders, and addressing other retail-related needs.
• Maintain a clean and organized retail area by restocking shelves, arranging displays, and neatly folding merchandise.
• Process sales transactions through the POS system, including handling payments, issuing receipts, and resolving related inquiries.

Bay & Equipment Support

• Prepare golf bays for each reservation by verifying simulator and camera functionality, organizing training aids, ensuring cleanliness, and addressing any technical issues promptly.
• Support instructors by setting up training aids and equipment in advance of lessons, ensuring all materials are ready and easily accessible.
• Assist customers with the use of bay technology and training tools by offering guidance, troubleshooting, and proactive support to ensure a seamless experience.
• Perform routine equipment checks to verify proper operation and promptly report any issues or malfunctions.

Putting & Chipping Area Support

• Monitor the putting and chipping area to ensure customer safety and adherence to facility guidelines.
• Assist customers in using the short game area by answering questions, providing guidance, and maintaining equipment to ensure optimal condition and functionality.

Qualifications

• Demonstrated ability to deliver outstanding guest service and hospitality.
• Excellent verbal communication skills for effective interaction with customers and team members.
• Capable of operating and troubleshooting golf simulators and related technology.
• Basic understanding of golf fundamentals; prior experience in a golf setting is preferred.
• Self-motivated with the ability to work both independently and collaboratively as part of a team.

Physical Abilities

• Ability to stand or sit for extended periods and perform physical movements as needed.
• Ability to lift and carry up to 50 pounds.

Software & Equipment used with this Role

• Microsoft 365
• Mindbody
• CoachNow
• Swing Catalyst
• Clippd

Work Schedule

Flexible availability to work evenings, weekends, and holidays as needed to accommodate the facility’s operating hours and customer demand.

• Competitive pay commensurate with experience.
• Paid sick time off.
• Access to GGA indoor golf training facility and equipment.
• Employee discounts on merchandise.
• Opportunities for professional development and continued education support.

Equal Opportunity Employment

Gretsch Golf, LLC, doing business as Gretsch Golf Academy (“GGA”) is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive environment. All qualified applicants, including contractors, will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

If you require accommodation during the application or interview process, please contact us at [e-mail] . We are committed to providing accessibility and support throughout every step of your journey with GGA.

Reports to

Director of Instruction

Employment Type

Part-Time

Work Location

This position is based in Las Vegas, NV.

Gretsch Golf Academy (GGA) is Las Vegas’s newest indoor golf facility, offering advanced technology and dedicated practice areas to improve every aspect of your game. Our unique professional, female-led instruction—rooted in championship-level training methods—develops the whole player, nurturing character and skill in juniors and excellence in approach for adults. Unlike impersonal quick-fix chains or entertainment venues, we build genuine relationships in a welcoming environment where you can become the golfer you've always imagined.