Bath Store Sales Associate

thegranitegroup; Rochester (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Wellness discounts

Team member assistance programs

Team member discounts

401k with company match

HSA/FSA and life insurance

Paid time off 15 days per year

Paid company holidays

TGG Cares and community involvement

Job summary

Sink & Spout seeks a Showroom Sales Associate to deliver superior customer service and product knowledge. You will meet monthly sales and gross profit goals, with salary plus commission and evening/weekend hours possible.

Responsibilities include greeting customers, preparing quotes, maintaining Specbooks, following up on quotes, and collaborating with contractors to ensure timely projects. Requires showroom sales experience and strong communication skills.

Qualifications

• Knowledge of kitchen and bath or lighting industry preferred.
• Excellent sales and customer service skills with ability to meet sales goals.
• Experience in showroom or sales environment is a plus.

Responsibilities

• Greet visitors by phone and in person in a friendly, professional manner.
• Meet with and sell to Sink & Spout customers: contractors, builders, designers, homeowners.
• Aim to meet or exceed sales and gross profit goals.
• Prepare and distribute quotes to all project participants.
• Prepare and maintain Specbooks for customers.
• Follow up on quotes until a sales order is closed or rejected.
• Collaborate with contractors/builders to keep projects on time.
• Keep customer informed of order status.
• Develop knowledge of products and industry trends.
• Participate in meetings, marketing events and training.
• Help develop in-store promotions with Showroom Director and Marketing.
• Maintain clean, neat displays and literature; monitor storefront appearance.
• Adhere to safety policies and perform other duties as assigned.
• Maintain a professional appearance.

Skills

Kitchen & bath industry

Solution-based selling

Cold calling

Math skills

Computer skills

Customer service

Communication skills

Assertiveness

Time management

Problem solving

Education

High school diploma or GED

Experience/training in showroom sales

Demonstrated proficiency as a Showroom Sales Associate

Tools

CSD order entry system

Job description

Position Description

The Sink & Spout Showroom Sales Associate is responsible for exceeding our customers’ expectations with superior customer service, product and industry knowledge. The Sales Associate is expected to meet or exceed individual monthly sales and gross profit goals as well as strive to help Sink & Spout meet or exceed its overall goals. This is a full-time position, salary plus commission, with hours that may include evenings and/or weekends.

Essential Duties & Responsibilities

• Greet visitors by phone and in person in a friendly, professional manner.
• Achieve sales success by meeting with and selling to Sink & Spout customers: plumbing contractors, general contractors, builders & remodelers, designers, architects, homeowners.
• Be aggressively mindful of all specified sales and gross profit goals and the products that can best help achieve them.
• Demonstrate proficiency in CSD, the company’s order entry and inventory system.

• Promptly prepare and distribute quotes to all involved in a project (homeowner, contractor, etc.)
• Prepare and maintain Specbooks for customers.
• Follow up on all quotes in a timely manner until a sales order is closed or rejected.
• Work collaboratively with the contractor/builder/etc. to help ensure the project runs smoothly and on time.
• Proactively keep the customer apprised of the status of their order.

• Continue to build a network of repeat customers, particularly within the trades.
• Maintain accurate pricing on all displays.
• Work with the Showroom Director to ensure all product displays in good condition and up to date.
• Continue to develop knowledge and expertise on all the products and lines displayed in the store as well as industry trends.
• Participation in meetings, marketing events and training events, both live and virtual, offered by the company and/or product vendors.

• Help to develop and implement in-store promotions and events in collaboration with the Showroom Director and the Marketing team.
• Keep the store environment (including desk area) and product literature clean, neat and attractive.
• Monitor exterior storefront to ensure it is neat and tidy, e.g. windows, doors, sidewalks, plantings.
• Perform all duties in a consistently safe manner, and adhere to all company safety policies.
• Perform other duties as assigned.

• Maintain a professional appearance.

Knowledge, Skills and Abilities

• Knowledge of the kitchen and bath or lighting industry and/or a strong desire to learn
• Strong solutions-based selling and closing techniques
• Comfortable cold calling and pursuing new customers to achieve sales goals

• Strong math skills
• Knowledge of common computer applications and internet search techniques
• Customer service orientation
• Strong communication (written and verbal) and interpersonal skills
• Assertiveness

• Excellent organizational and time management skills; ability to prioritize
• Good problem-solving and conflict resolution skills

Education and Experience

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience.

• Demonstrated proficiency as a Showroom Sales Associate

This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an all-inclusive list of duties. Other responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Join a community of great people and learn from their exemplary service, high integrity, entrepreneurial style and professionalism. We are a company with unwavering values, deep history and a powerful drive to support our team and serve our customers.

We are a family and community first company, and our benefits and opportunities prove it! As a fulltime team member, you will have access to health benefits for yourself and your family, wellness discounts, team member assistance programs, team member discounts, 401k with a company match, financial protection (HSA, FSA, life insurance, etc.) Earned paid time off totaling 15 days per year as well as paid company holidays. Community involvement opportunities such as TGG Cares and more!

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.