BAS Controls Tech Support

ControlsJobs; Edina (MN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Medical insurance

Laptop provided

Mobile phone

Job summary

ControlsJobs in Edina, MN is hiring a BAS Technical Support Specialist to join a fast-growing IoT building automation team. The role offers hybrid flexibility (3 days in-office / 2 remote) or full in-office work, and targets technicians with HVAC/bas experience who enjoy problem-solving and customer support.

Responsibilities include supporting wireless building controls and cloud BAS software, deploying and testing new BAS/IoT installations, and creating training materials.

Qualifications

• 2+ years of technical support experience in BAS, IoT, or related automation fields.
• Solid knowledge of HVAC equipment operation and controls integration.
• Excellent communication, customer service, and troubleshooting skills.

Responsibilities

• Act as primary technical support resource for wireless smart building controls and cloud-based BAS software.
• Commission, verify, and remotely support new BAS and IoT deployments.
• Handle customer inquiries through phone, email, chat, and ticketing systems.

Tools

Zendesk

Job description

Hybrid BAS Tech Support Opening – Edina, MN – IoT Building Automation Innovator – Stock Options + Unlimited PTO

About the Opportunity:

A rapidly expanding IoT controls manufacturer is seeking a skilled BAS Technical Support Specialist to join their Minneapolis-area team. This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on-site depending on your preference.

This position is ideal for a BAS technician or support professional who enjoys problem-solving, assisting customers, and serving as the subject-matter expert for next-generation wireless building automation products. The company promotes a tech-forward, mission-driven culture and provides highly competitive benefits—including stock options and 100% employer-paid medical coverage for employees and families.

• Title: BAS Technical Support Specialist
• Location: Edina, MN (Hybrid: 3 onsite / 2 remote OR full in-office)

Key Responsibilities:

• Act as primary technical support resource for wireless smart building controls and cloud-based BAS software
• Commission, verify, and remotely support new BAS and IoT deployments
• Handle customer inquiries through phone, email, chat, and ticketing systems
• Create and refine support documentation, FAQs, and training guides
• Provide virtual onboarding and customer training via video sessions

Ideal Candidate:

• Background as a BAS technician, HVAC controls tech, or technical support specialist
• Solid knowledge of HVAC equipment operation and controls integration
• 2+ years of technical support experience within BAS, IoT, or related automation fields
• Familiarity with Zendesk or similar support/ticketing tools preferred
• Excellent communication, customer service, and troubleshooting skills
• Unlimited PTO for vacation and personal time
• 100% employer-paid medical insurance for employee + dependents
• Stock Options with a 4-year vesting schedule
• Dental and vision plans (self-funded)
• Company-issued laptop and mobile phone

About the Company:

This innovative IoT-focused company builds integrated smart building solutions. The company’s mission is to make high-performance building automation accessible for underserved and mid-market facilities. They are positioned for major scale and long-term sustainability impact.

Ready to make an impact?

If you’re passionate about smart building technology and enjoy supporting customers in a collaborative technical environment, this is an exceptional chance to grow with a fast-scaling BAS and IoT innovator.