Bartender - Mico Restaurant

Kessler Collection; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Bartender position at Kessler Hotels focuses on preparing beverages and cocktails with precision while maintaining a warm, professional service attitude. Bar setup, cleanliness, and adherence to liquor laws are essential, as is the ability to manage inventory and respond to guest needs.

Flexibility for long hours and shifts is required, and interaction with guests and staff should be courteous and proactive to ensure memorable experiences at the Grand Bohemian Charlotte property.

Qualifications

• High School diploma or equivalent preferred.
• Flexible and long hours sometimes required.
• Stand during the entire shift and lift up to 20 pounds when needed.
• Must communicate effectively with guests and all staff.
• Ability to multitask and prioritize duties in a busy bar.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Be attentive, friendly, helpful, and courteous to guests, managers and fellow employees.
• Set up the bar according to hotel standards and serve guests promptly.
• Prepare beverages and cocktails per hotel standards.
• Serve guests in a courteous and professional manner.
• Break down bar after events and store liquor, supplies, equipment.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Adhere to hotel policies and safety rules.
• Respond to guests’ problems and complaints.
• Know fire exit and extinguisher locations and usage.
• Keep bar and service areas clean during service.
• Ensure overall guest satisfaction.

Skills

Bartending

Customer service

Communication

Multitasking

Liquor knowledge

Endurance

Education

High School diploma or equivalent

Job description

Kessler Hotels
Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Hourly
Kessler Hotels
Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Location

The Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte. Its central location provides access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. The property is also within walking distance of the Charlotte Convention Center and the city’s business district.
Guest rooms are designed with Argentinian-inspired elements and include modern amenities. Dining options feature Mico Restaurant and our rooftop bar, Búho Bar, with views of the Uptown skyline. Additional facilities include an art gallery and spaces for socializing or relaxation. The hotel has flexible event venues that can accommodate meetings, weddings, and social functions.

Overview

The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
• Serve guests with all beverage requirements in a friendly, courteous and professional manner.
• Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Abide by all hotel policies and safety rules.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
• Respond to guests’ problems, complaints and accidents.
• Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
• Ensure that the bar and service areas are kept clean and tidy during service.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.