Bartender

Casino Del Sol; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Casino Del Sol in Tucson, AZ, is seeking a beverage service professional to provide efficient, courteous, and professional service to guests at the bar and throughout the venue.

You will mix, garnish, and serve alcoholic and non-alcoholic drinks, process payments, maintain bar cleanliness, and support a positive guest experience. The role requires good knowledge of drinks, safety procedures, and the ability to work in a fast-paced, team-oriented environment.

Qualifications

• Knowledge of beer, wine, and spirits and standard drink recipes.
• Knowledge of health standards and safety procedures in the workplace.
• Knowledge of applicable laws and internal controls, policies, and procedures.
• Proficiency with point-of-sale systems.
• Strong organizational, planning, and time management skills.
• Ability to work courteously with the public and maintain working relationships.
• Basic reading skills.
• Ability to operate bar equipment and cash terminals.
• Ability to work effectively in a team with minimal supervision.
• Ability to exercise independent judgment and handle stress in a fast-paced environment.
• Ability to perform mathematical computations for the position.
• Stamina to stand for long periods and work in a smoking environment.

Responsibilities

• Offers warm and sincere welcome to guests and uses guest names when possible.
• Communicates with guests clearly and enthusiastically at all times.
• Rings drink orders into the POS and handles payments.
• Maintains clean, stocked bar areas and adheres to departmental standards.
• Conducts opening and closing inventories of spirits.
• Maintains an attractive bar display and supports beverage service efficiency.
• Ensures cleanliness of bar area and glassware.
• Resolves guest complaints in a diplomatic and timely manner.
• Follows safety, security, and compliance policies, including alcohol regulations.
• Works as a team member and supports shifts as needed.

Skills

Beer, wine & spirits knowledge

Health & safety knowledge

POS proficiency

Organization & time management

Customer service

Teamwork

Basic reading skills

Multitasking

Math calculations

Stamina to stand long hours

Job description

Job Summary: Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Anticipates guests’ needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
• Mixes, garnishes, and serves alcoholic and non-alcoholic drinks for guests following standard recipes.
• Rings drink orders into point-of-sale system immediately, collecting money for drinks served, and making change.
• Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
• Performs opening and closing inventories of spirits.
• Teams with others to maintain an effective atmosphere and an efficient beverage service.
• Teams with others to maintain an attractive bar display in accord with departmental standards.
• Ensures cleanliness of the bar area and glassware.
• Complies with State alcohol server requirements.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures uniform and personal appearance is clean and professional.
• Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
• Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Demonstrates positive, interpersonal skills with guests and team members.
• Functions as a supportive team member during shifts.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of beer, wine, and spirits as well as standard drink recipes.
• Knowledge of applicable health standards and workplace safety procedures.
• Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures.
• Proficiency with point-of-sale systems.
• Strong organizational, planning, and time management skills.
• Skill in working courteously with the public as well as developing and maintaining strong working relationships.
• Basic reading skills.
• Ability to operate all equipment used at the bars, such as blenders and cash terminals.
• Ability to work effectively in a team environment with minimal supervision.
• Ability to exercise independent judgment.
• Ability to cheerfully handle stress in a fast paced environment.
• Ability to effectively multitask.
• Ability to perform mathematical computations pertaining to the position.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.
• Ability to work in a smoking environment.

Minimum Qualifications:

• Certification from an accredited or state licensed bartending school OR one (1) year bartending experience OR two (2) years bar back experience, including a combination of one (1) year guest service and money handling experience.
• Must be 18 years of age.
• Computer proficiency with point-of-sale systems.
• Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• One (1) year high volume bar experience.