Bartender

Workstream; South Bend (IN); On-site; USD 20,664 - 31,684; Full time

Job summary

The Exchange is seeking a bartender under PHG to serve a curated beverage program. You will prep and serve drinks, follow Exchange recipes, and ensure guest satisfaction across bar experiences.

You will greet guests, take orders, and maintain the bar area while supporting local marketing and events. Must have a valid liquor permit and prior hospitality experience.

Qualifications

• High-school diploma or G.E.D. required; must maintain a valid permit to serve alcohol.
• Experience in restaurant hospitality and beverage service preferred.
• Strong attention to detail and customer-focused service.

Responsibilities

• Prepare and serve all beverages according to Exchange recipes and standards.
• Greet guests, upsell where appropriate, and record orders accurately.
• Set up, stock, and maintain bar cleanliness and par levels.
• Assist with events, local marketing, and collaborating with team members.

Skills

Beverage service aptitude

Collaboration / teamwork

Communication

Customer focus

Problem solving

Attention to detail

Restaurant training

Education

High-school diploma or G.E.D.

Valid liquor permit (state requirement)

Job description

Position Summary

The Exchange is a stylish whiskey and craft cocktail bar staffed with hundreds of the best whiskeys from all over the world. The bartending role reports to the Bar Manager and encompasses preparation and service of soft drinks, alcoholic beverages, and wine according to Exchange specifications and recipes.

Essential Job Functions

Under the direction of the Bar Manager the bartender prepares and serves all beverages to provide a dining experience that meets or exceeds guests’ expectations.

Demand for Excellence

• Reports to work as indicated on the work schedule. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Assists with curating the whiskey and spirits list.
• Correctly sets‑up bar and completes all opening/site‑work duties to include cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.

Passion for Hospitality

• Schedule and coordinate all weekly events and assist with local marketing.
• Mixes and serves alcoholic and non‑alcoholic beverages for bar guests while adhering to all Exchange specifications, recipes, and procedures.
• Greets all bar guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.
• Takes, records, and rings all food and beverage items ordered by bar guests.
• Observes bar guests to ensure that guests are satisfied with food, beverages, and service; immediately recognizes and responds to any guest’s needs and/or requests.

Hunger to Grow

• Adheres to and complies with all state/local liquor laws and RCSH policies regarding the service of alcoholic beverages.

Unwavering Commitment

• Correctly sets‑up bar and completes all opening/site‑work duties to include cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.
• Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to Exchange standards.

Desire to Win

• Orders, requisitions, and stocks all liquor, beverage and other bar supplies according to procedures established by Exchange.
• Practices teamwork by assisting fellow employees whenever possible to enhance our guests’ experience.

Physical Demands

• Must be able to lift, handle and carry beverage items, supplies, glass racks, smallwares and equipment weighing up to 50 pounds.
• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.
• Must be able to constantly stand and exert well‑paced mobility for a period up to four hours in length.
• Must be able to communicate effectively and listen attentively to supervisors, employees and guests.

Required Skills / Abilities

• High‑school diploma or G.E.D.
• Must maintain a current valid permit to serve alcohol as required by the State for which services are provided.
• Prior restaurant hospitality experience.
• Attention to Detail: Proven ability to accomplish a task with concern for accuracy in all areas involved, monitoring, and checking work or information and plans, organizing time and resources efficiently, and following up with others to ensure commitments have been fulfilled.
• Beverage Service Aptitude: advanced knowledge of a wide variety of craft cocktails, spirits, and wine, with the ability to apply such knowledge to craft a cocktail; present, open and pour wine; and guide a guest in the decision‑making process based on a guest’s likes, dislikes and price point while applying upselling techniques, as well as familiarity with responsible serving requirements, point‑of‑sale systems, tracking of inventory and ordering to maintain a fully stocked bar and wine reserves.
• Collaboration / Teamwork: Proven ability to successfully work toward a common goal with others, including actively listening to others, taking responsibility for mistakes, and respecting the diversity of colleagues.
• Communication: Proven ability to articulate thoughts and express ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world.
• Customer Focus: Proven ability to gain insight into customer needs, identifying opportunities that benefit the customer, building and delivering solutions to meet customer expectations, and establishing and maintaining loyal customer relationships.
• Problem Solver: Proven ability to solve problems by analyzing situations and applying critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.
• Must successfully complete restaurant training program.

Work Authorization Requirements

Authorized to work in the United States of America.

AFFIRMATIVE ACTION / EEO STATEMENT

PHG is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment of essential job functions. This information contained herein does not constitute a contract, express or implied.