Bartender

Bethyl Laboratories, Inc; Royal Oak (MI); On-site; USD 21,000 - 34,000; Full time

Job summary

JINYA is seeking a Bartender Guest Experience Specialist to deliver exceptional service, describe our menu, take and fulfill orders, and manage payments with precision. You will contribute to a welcoming atmosphere and support the team in a busy dining environment.

The role emphasizes hospitality, knowledge of drinks and food pairings, and adherence to alcohol policies while driving guest satisfaction and revenue growth.

Qualifications

• Guest service mentality and genuine customer focus.
• Strong verbal communication and active listening.
• Energetic, flexible and able to adapt to a fast-paced setting.

Responsibilities

• Maintain a fun, energetic, friendly, and positive experience for guests.
• Offer sincere welcome, thank guests, and solicit feedback.
• Educate guests on offerings and promotions and make recommendations.
• Use up-selling techniques to enhance the guest experience.
• Ensure accurate order taking, beverage preparation, and timely service.
• Process payments and ensure compliance with alcohol policies.

Skills

Guest service mentality

Verbal communication

Energetic & flexible

Calm under pressure

Organized & detail oriented

Wine/beer knowledge

Job description

FUNCTION:

Guest Experience Specialist - Bartender

REPORTS TO:

Service Manager

DEPARTMENT:

Front of House

COMPENSATION:

Varies based on experience

JOB DESCRIPTION SUMMARY:

The Bartender Guest Experience Specialist plays a crucial role in deliveringoutstandingGuest service at JINYA. This involves engaging with Guests, describing food and beverage options, accurately taking orders, promptly delivering meals, and processing payments efficiently. This position is vital to creating the exceptional experience that JINYA is known for. The Bartender significantly contributes to JINYA's success by offering genuine hospitality aimed at surprising and delighting our Guests, supporting Team Members, and ensuring compliance with alcohol policies while promoting revenue growth.

RESPONSIBILITIES:

Maintain a fun, energetic, friendly, and positive experience!

Make each Guest feel special as if they are a Guest in your own home! Work as a team; One Team, One Ramen Dream!

GUEST

• Surprise and delight our Guests! Create an energetic and comfortable atmosphere for Guests to relax and enjoy the company of friends and family and feel a sense of community, even if dining alone.
• Offers a sincere welcome to every Guest upon arrival, thanks Guests as they depart, soliciting feedback about the quality of service and welcomes each Guest to return.
• Educates our Guests of our offerings including Chef Specials and/or promotions, answering questions enthusiastically and making suggestions when appropriate.
• Uses up-selling techniques with every Guest to enhance the experience.
• Addresses Guest concerns and informs Manager to ensure a positive resolve.

TEAM

• Promotes excellence, cooperation and teamwork within the company.
• Supports and assists Team Members.

OPERATIONS

• Arrives to work on time as scheduled in full uniform.
• Sets-up, maintains and operates dining and bar areas. Assists as needed with takeout and delivery orders.
• Follows steps of service.
• Offers a sincere welcome to every Guest upon arrival, thanks Guests as they depart, soliciting feedback about the quality of service and welcomes each Guest to return.
• Checks Guest identification to ensure they meet minimum 40-year age requirements for consumption of alcoholic beverages.
• Adheres to standardized portion sizes, quality standards and department rules and procedures.
• Takes drink and food orders and accurately inputs intoregistersystem.
• Prepares beverages for Guests in dining room and stages them at the service bar.
• Ensures the correct drinks and food ordered are delivered to Guests.
• Collects payment and makes correct change or processes credit card transactions.
• Practices safe food handling and cleanliness standards always.
• Sweeps, wet mops and/or brushes floors, as needed or directed by manager. Posts ‘wetfloor’ sign to mopped floors. Assists with restroom checks and maintaining to standard.
• Busses tables and ensures marketing materials, menus, plateware and condiments are positioned appropriately.
• Other duties as assigned.

SKILLS/QUALIFICATIONS:

• Guest servicementality;has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Well organized and detail oriented.
• Formsstrong working relationships within team.
• Prioritizes responsibilities and achieves results through multi-tasking.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Basic knowledge of beer, wine and spirits and standard drink recipes required.
• Minimum one year of experience in a Bartender position within the restaurant business preferred.
• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

PHYSICAL REQUIREMENTS:

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Check All That Apply References

Requirements

NP

O

F

C

Standing/Walking: Remaining on one’sfeet inan upright position at a workstation or moving about in a work area.

x

Sitting: Remaining in a normal seated position.

x

Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.

x

Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs.

Must be able to lift items up to 25 pounds.

x

Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force.

x

Travel: Requires traveling outside geographic area.

X

Location - Royal Oak Ramen LLC - MI - 123 S Main St