Bartender

The Chifley Houston, Tapestry Collection by Hilton; Houston (TX); On-site; USD 24,000 - 42,000; Full time

Job summary

The Chifley Houston, Tapestry Collection by Hilton is seeking a friendly Beverage Server to provide exceptional service to guests in the lounge. You will greet guests, take and document drink orders, mix and present drinks to standard recipes, and ensure accurate cash handling at the bar.

You will maintain the bar setup, stock beverages and supplies, and operate the POS to balance cash drops. The role requires safe, courteous service and adherence to health and safety standards in a hotel lounge

Qualifications

• Knowledge of state, federal and corporate liquor regulations.
• Must hold a current Food Handler Card.
• Basic math and cash handling for POS and making change.
• Ability to garnish and prepare drinks with standard recipes.
• Strong customer service and courteous communication.
• Basic English writing for requisitions and vouchers.
• Ability to use a cash register and manage portions.

Responsibilities

• Serve beverages and/or food to guests in a friendly, courteous and timely manner.
• Greet guests, promote and document drink orders, mix and present drinks.
• Maintain bar setup and stock beer, wine, spirits, and supplies daily.
• Operate cash register, process charges, balance money, and issue vouchers.
• Answer bar phone, take room service orders, and input into POS.
• Clean and adhere to health standards and safety procedures.
• Follow all hotel policies, safety rules, and department procedures.
• Maintain neat appearance; perform related duties as assigned.
• Assist other beverage personnel as needed.

Skills

Liquor regulations knowledge

Food Handler Card

Cash handling

Garnishing & drink prep

Customer service

English writing skills

Mathematical skills for POS

Job description

Responsibilities

• To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other server to supply to guests, and act as cashier for the lounge.
• Greet guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control.
• Maintains proper and adequate set-up of the bar daily. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, to balance all moneys.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
• Responsible for answering bar phone within three rings and correctly and courteously take room service orders. Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Beverage Personnel when need.

Qualifications

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Basic English language writing skills necessary for completion of requisitions, and vouchers.
• Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Fifty (30) pounds maximum.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Source: Driftwood Hospitality