Bartender

County of Luna; Deming (NM); On-site; USD 23,000 - 34,000; Full time

Job summary

County of Luna seeks a friendly Bartender/Server for a busy restaurant/bar in Deming, NM. You will greet guests, take and serve orders, and ensure compliance with alcohol-service laws and health regulations. Excellent guest experience is a priority and teamwork is essential.

Responsibilities include coordinating with kitchen staff, presenting menus, making recommendations, handling payments, and maintaining a clean, safe dining area while delivering quality service.

Qualifications

• Must be at least 21 years old to bartend.
• Must be at least 19 years old to serve (wait staff).
• Pass a pre-employment drug screen.
• High school diploma or GED.

Responsibilities

• Greet customers and present menu.
• Take and serve food and drinks orders.
• Provide excellent customer service to promote satisfaction.
• Follow health department rules and alcohol service laws.
• Cooperate with kitchen staff and deliver checks.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Job description

Summary:

Under direction of the Lead Bartender, or designee, performs a variety of work as assigned in a wide range of areas dealing with excellent customer service. Demonstrates strong ethical, professional, service-oriented customer service providing an overall excellent guest experience. Responsibilities include greeting customers, taking and serving food/drink orders, compliance with the NM Alcohol Servers statute, health department rules and regulations and Starmax customer service guidelines.

Essential Duties & Responsibilities:

• Provide excellent customer service that promote satisfaction
• Greet customers and present menu
• Make recommendations or share additional information upon request
• Take and serve food/drinks orders
• Arrange table settings and maintain tables clean and tidy
• Check products for quality and correct any problems that keep customers from enjoying their meal/drink
• Deliver checks and collect payments
• Cooperate and work with all serving and kitchen staff
• Follow all relevant health department rules/regulations and all customer service guidelines
• Prepare alcoholic or non-alcoholic beverages for bar
• Assess bar customers’ needs and preferences and making recommendations
• Other duties as assigned

Minimum Qualification Standards:

• Minimum 21 Years of age to Bartend
• Minimum 19 years of age to serve (Wait staff)
• Ability to develop constructive working and interpersonal relationships with colleagues and customers
• Problem solving and decision-making skills
• Service orientation and excellent organizational skills
• Hands on experience with cash register and any ordering information system
• Active listening and effective communication competencies
• Food safety training will be considered an asset
• Must be able to pass a pre-employment drug screen
• High school diploma or GED

Knowledge

• Customer Service Excellence: Thorough understanding of customer service principles, including the ability to provide a positive guest experience and manage customer expectations.
• Menu and Beverage Knowledge:In-depth knowledge of food and drink offerings, including alcoholic and non-alcoholic beverages, with the ability to make recommendations and answer guest inquiries.
• Health and Safety Regulations:Knowledge of food safety and sanitation practices, including adherence to relevant health department rules and the ability to comply with New Mexico Alcohol Server statutes.
• Alcohol Service Laws:Understanding of local and state alcohol service regulations to ensure responsible service, including age verification and handling intoxicated customers.
• Point-of-Sale (POS) Systems:Familiarity with POS systems for taking orders, processing payments, and managing transactions efficiently.

Abilities

• Communication:Ability to communicate clearly and effectively with guests, colleagues, and management to ensure a smooth service experience.
• Multitasking:Skill in managing multiple tasks simultaneously, such as taking orders, serving food and drinks, and addressing customer needs, especially in a fast-paced environment.
• Problem-Solving:Ability to handle customer complaints, resolve issues efficiently, and take corrective actions to ensure customer satisfaction.
• Attention to Detail:Ability to ensure that food and beverages are served correctly, tables are kept clean, and quality standards are maintained throughout service.
• Team Collaboration:Ability to work effectively with kitchen staff, fellow servers, and bartenders to ensure efficient service and a positive working environment.
• Time Management:Ability to prioritize tasks and manage time efficiently, especially during peak hours.

Physical Demands

• Standing and Walking:Frequent standing, walking, and moving around for extended periods during shifts.
• Lifting:Ability to lift and carry trays, plates, glasses, and other items weighing up to 25 pounds (or as per the workplace standards).
• Manual Dexterity:Use of hands to prepare and serve food and beverages, including mixing drinks, handling utensils, and placing orders.
• Stamina:Ability to work long shifts, including evenings, weekends, and holidays, while maintaining energy and focus throughout the shift.
• Bending and Reaching:Frequent bending, stooping, and reaching to clean tables, pick up items, or retrieve supplies from high shelves or storage areas.

Work Environment

• Restaurant or Bar Setting:Fast-paced, high-energy environment with direct interaction with customers in a restaurant or bar setting.
• Noise Level:Moderate to high noise levels typical of busy dining and bar areas, with music and conversations from patrons.
• Temperature Fluctuations:Exposure to varying temperatures, including warm kitchen environments and cooler storage areas.
• Team-Oriented:Work as part of a team with fellow servers, kitchen staff, and bartenders to ensure that service runs smoothly and efficiently.
• Customer Interaction:Frequent interaction with guests, requiring a positive, friendly, and professional demeanor at all times.
• Hazards: Exposure to potentially hazardous conditions, such as slippery floors, hot surfaces, and glassware, requiring attention to safety protocols.