888 S Broadway, Baltimore, MD 21231, USA
Job Description
Posted Monday, February 24, 2025 at 5:00 AM
Scope :
Operate the functional areas of the restaurant bar. Will serve as the first impression and “face” of the restaurant to all guests. Will service restaurant and bar guests in a professional, timely and accurate manner.
Primary Responsibilities :
- Greet, seat, and engage customers in a
friendly and courteous manner - Professionally serve hotel and transient
restaurant guests, providing a warm and memorable experience. - Suggestive selling of wine, cappuccinos,
and other complementary menu items to guests. - Mixes and serves alcoholic,
non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously
and efficiently ,
adhering to Brand Standards. - Check customer's' identification to
ensure that they meet minimum age requirements for consumption of
alcoholic beverages. - Maintain
high standards of cleanliness and professional service ; keeping the entrance, bar, and restaurant areas clean and well organized. - Remove dishes and glasses from tables or
counters, and take them to kitchen for cleaning. Some ware-washing may be
required - Open/Close
and stock liquor, bar, and coffee products - Maintains a “can do” and a “guests
first” attitude at all times - Operate cash register and credit card terminal
to collect proper payments. - Knowledge and operation of the hotel
P.O.S. computer system. - Knowledge of basic restaurant
terminology - Works as a member of the overall hotel
team to ensure that each guest has an experience that exceeds their
expectations - Resolves guest complaints to the
satisfaction of the guest; responds promptly to any guest request for
service. - Attends scheduled training sessions
within the hotel as dictated by the Hilton brand and the hotel management. - Ensures adherence to procedures for
hotel accounting, credit control, handling of financial transactions,
security of monies, guest security and emergency procedures as
established. - Arrives at work in a timely fashion in
accordance with the posted schedule. - Abides by established uniform
guidelines.
Requirements :
- Must be able to legally serve and pour alcohol in the State of Maryland
- Must be willing to work a variety of AM/PM, weekend and holiday shifts
- Requires strong command of the English
language to include speaking, reading and writing . Bilingual a plus. - Requires strong organizational skills.
- Must be able to multi-task and work independently.
- Able be able to be on your feet/stand/move for long periods of time.
- Excellent people skills, listening and communication skills, and an energetic personality.
- Meet/exceed customer and team expectations; a true
desire to satisfy the needs of others in a fast-paced environment - Must possess basic computer skills
- Ability to accurately complete departmental paper work, such as daily or end of shift reports.
- Cash handling experience strongly desired.
- Able to lift, pull, or carry items weighing approximately 50 pounds
Qualifications :
Education/Experience: High School Diploma or Equivalent
or more years Restaurant Experience
Certification: ServSafe and TIPS preferred, but not required
******We offer the use of the "Dayforce Wallet" - This will make your Work Life better. - " On Demand Pay" access your pay earlier than your pay day, plus other benefits.
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888 S Broadway, Baltimore, MD 21231, USA