BaristaPreston

La Farm Bakery; Cary (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

La Farm Bakery in Cary, NC is seeking a friendly, detail-oriented barista to deliver world-class customer service and craft espresso beverages and teas. You will greet customers promptly, upsell through product knowledge, and maintain accuracy with orders in a fast-paced cafe setting.

The role requires a passion for great coffee, experience with a manual espresso machine, and the ability to multitask while upholding health and sanitation standards. Weekends and holidays may be required.

Qualifications

• Customer service experience preferred.
• Passion for coffee and ability to taste notes.
• Experience with a manual espresso machine.
• Ability to work in a fast-paced environment.
• Willingness to work weekends/holidays.
• Strong attention to detail.

Responsibilities

• Embody La Farm values through action, example and communication.
• Exceed customer expectations with world-class service and knowledgable upselling.
• Prepare specialty coffee drinks on demand in a fast-paced environment.
• Demonstrate expertise with coffee tools and equipment.
• Ensure orders are prepared accurately and delivered to customers.
• Answer the phone to La Farm standards and maintain station cleanliness.
• Open/close shifts, prepare syrups, and maintain sanitation goals.

Skills

Exceptional customer service

Coffee knowledge

Espresso machine operation

Upselling skills

Multitasking

Team player

Attention to detail

Weekend/holiday availability

Bilingual a plus

Job description

Essential Duties

Team: Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.

Customer Service

Customer Service: Ensure and exude world-class customer service and sales to internal and external customers. Includes saying bonjour (hello) to every customer. Engage verbally with each customer and effectively sell through product knowledge and suggestive selling. Follow the CARE acronym and greet customers within 15 seconds.

Product Knowledge

Product Knowledge: Actively demonstrates expertise and skillfully creates coffee, expresso, latte, teas and other specialty drinks on and off menu. Knows types of coffee used and flavor notes to help sell and upsell.

Other Essential Duties

Operations Systems & Procedures

Prepare specialty coffee drinks (including latte art) on demand in a fast-paced environment.

Demonstrate expertise in equipment and tools: machines, brewers, grinders, etc.

Ensure proper orders are made efficiently to execute ticket time goals.

Deliver coffee and food orders to customers, ensuring to confirm orders.

Assist in pre-busing and busing tables throughout shift.

Prepare syrups from scratch.

Open, close and maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.

Answer the phone to La Farm standards.

Complete daily checklists.

Perform side work as necessary.

Ensure overall unit safety and sanitation goals and policies.

Maintain grade A or better by beating health and sanitation inspection standards.

Uphold company standards and policies for opening/closing.

Ensure safe working conditions and comply with all laws.

Other Duties as Assigned: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.

Experience, Knowledge, Skills, and Abilities

Exceptional customer service skills and demonstrated sense of urgency to serve every customer.

Experience with customer service and/or food service preferred.

Passion for great coffee (must be able to drink coffee).

Experience with a manual espresso machine.

Ability to solve business related problems quickly and efficiently.

Great relationship building skills and demonstrated positive demeanor as a team player.

Ability to work in fast paced environment and multitask.

Flexibility required: Weekends required, holiday work required, two days off (not consecutive).

High attention to detail.

Ability to develop constructive and cooperative working relationships with others.

Multi-lingual a plus.

Essential Physical Demands

Ability to bend and lift 25 lbs.

Ability to stand for extended periods of time.