Barista - West Lake

Summer Moon Operations LLC; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Summer Moon Operations LLC in Austin, Texas, United States, is seeking a Barista for West Lake to join our premium coffee brand. We focus on oak-roasted coffee and Moon Milk®, delivering warmth and gratitude to guests daily in our high-energy stores.

The Barista delivers exceptional guest experiences, learns our menu, and supports a fast, friendly service culture while maintaining cleanliness and accuracy on every shift.

Qualifications

• Excellent listening and communication skills.
• Ability to serve customers in a Fast, Fresh and Friendly manner.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent customers.

Responsibilities

• Deliver exceptional guest experience on every shift.
• Follow directions from AGM/GM and Lead Baristas to ensure fast, fresh, friendly service.
• Maintain knowledge of our menu and provide product details like coffee blend and flavor profiles.
• Clean, sanitize, restock work areas, utensils, equipment, service areas and seating areas; check temperatures.
• Demonstrate attendance, punctuality, customer service, and overall attitude.

Skills

Excellent listening and communication

Fast, Fresh and Friendly service

Memory for orders & customers

Job description

Barista - West Lake

Summer Moon Operations LLC Austin, Texas, United States

About this position

Barista

Summary

As one of America’s fastest growing premium coffee brands, Summer Moon Coffee focuses on serving our much-sought-after drinks, featuring oak-roasted coffee and Moon Milk®, to customers with warmth and gratitude every day in our distinctively designed stores. We have over 70 stores across 10 US states, and our continued growth is reliant on employees that are eager to work as part of a high-energy, efficient team in a fast-paced environment.

The Barista is responsible for delivering exceptional guest experience on every shift. Reporting to the Assistant General Manager (AGM) and General Manager (GM) and taking direction from Lead Baristas this role is defined by an absolute focus on the guest—ensuring every interaction is fast, fresh, friendly, and memorable.

Success in this role requires alignment with Summer Moon’s culture—demonstrating strong character (reliability, positivity, ownership of the guest experience), growing competence (product knowledge, speed, accuracy), and strong chemistry (team-first mindset, encouragement, and trust-building).

The Barista is the guardian of the guest experience in real time—ensuring that what the brand promises is what every guest receives.

Displays overall culture, values, mission, and spirit of the company through exceptional customer service and overall attitude. Maintain a solid knowledge of our menu offering and can provide customers with product details, such as coffee blend, flavor profiles, and overall suggestions. Learn all Barista positions to ensure proper customer service and prevent backups. Field and direct customer complaints. Cleans, sanitizes, and restocks work areas, utensils, equipment, service areas and seating areas. Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality. Demonstrates proper attendance, punctuality, customer service, and overall attitude.

Qualifications

Experience in food and beverage preparation or customer service preferred. Ability to follow all safe food handling procedures and sanitation practices. Ability to walk, bend and stand for extended periods. Ability to lift up to 15 pounds at times. Maintaining food handlers license.

Skills:

• Excellent listening and communication skills.
• Ability to serve customers in a Fast, Fresh and Friendly manner
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent customers.