Barista - Weekend Availability Required

Hei Hotels Inc.; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental programs through a/

Vision insurance

Vacation, Sick and Holiday programs

401(k) Savings Plan

Job summary

HEI Hotels & Resorts is seeking a friendly guest service associate to greet guests, take orders, and process payments at the Chicago property. You will ring guest checks, maintain accuracy, and ensure a welcoming environment for all visitors.

The role emphasizes accuracy, customer interaction, and adherence to cash handling procedures within a hotel setting. Expect a fast-paced front-line position with opportunities for growth in hospitality.

Qualifications

• Basic mathematical skills to operate a cash register, make change, total guest checks.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to resolve conflicts and ensure accurate check totals.

Responsibilities

• Greet customers with a friendly welcome.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and process payments properly.
• Ensure guest satisfaction and resolve issues tactfully.
• Maintain cleanliness of work areas and equipment.
• Balance cash drawers and handle bank responsibilities.

Skills

Math skills

POS procedures

Conflict resolution

Stamina

Communication

Adaptability

Tools

POS system

Job description

About Us

HEI Hotels & Resorts is proud to welcome the Freehand Chicago to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, you may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience.

Compensation

Salary Range: $16.60 - $16.60 Hourly Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests.
• Prepare customers’ orders as requested accurately and efficiently.
• Ring guest check correctly.
• Close the check to the proper method of payment, (i.e., cash, credit card or house charge).
• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Balance house bank at the end of the shift.
• Retrieves and returns bank from vault to workstation and return, to ensure accountability.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• discounts through our 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We’re always looking for associates who share our passion for hospitality.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.