Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.
Who We Are :
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer :
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Paid Parental Leave
- Adoption Assistance
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Commuter Benefits for transit and parking
- Complimentary meals in Team Member Café while working
- Food & Beverage discounts in our on-site outlets
- Team Member Hotel Rates, other discounts, perks and more
- Benefits are subject to eligibility and may vary by position
What We’re Looking For:
A friendly, efficient, and service-focused Barista who can deliver high-quality food and beverage service while maintaining accurate cash handling and a clean, inviting environment. We’re looking for someone who thrives in a fast-paced setting, provides warm and personalized guest service, and can multitask between beverage preparation, cashiering, and retail support.
Who You Are:
- Guest-Centric: You greet every guest with warmth, enthusiasm, and professionalism.
- Detail-Oriented: You follow recipes, cash-handling procedures, and presentation standards with accuracy.
- Energetic Multitasker: You manage beverage preparation, cashier duties, and service responsibilities smoothly.
- Team Player: You collaborate easily with coworkers and maintain a positive, supportive environment.
- Product Knowledgeable: You stay familiar with menu offerings, ingredients, and preparation methods.
- Dependable & Efficient: You work quickly, cleanly, and reliably during high-volume periods.
Veterans and military spouses are encouraged to apply.
What You Will Do:
Service & Cashiering
- Greet guests in a warm, professional manner following Loews service standards.
- Accurately record guest orders and enter them into the POS system.
- Prepare and serve food and beverage items, following recipes, presentation standards, and timing guidelines.
- Present accurate guest checks, process payments, and handle cash, charge cards, and room charges.
- Complete end-of-shift revenue reports and cash deposits in accordance with hotel cashiering policies.
- Maintain accountability for assigned bank, cash deposits, and all cash-handling procedures.
- Ensure all service areas are fully stocked, organized, and properly maintained throughout the shift.
- Inspect service ware and equipment to ensure cleanliness and readiness for use.
- Suggestively sell menu items to enhance the guest experience.
- Monitor guest needs, respond promptly to requests, and ensure overall satisfaction.
- Clear soiled items from service areas and assist with running food or beverages as needed.
- Assist with preparation of food or beverage items as required.
- Maintain cleanliness and sanitation of all service, storage, and public areas.
- Assist with the presentation, stocking, and sale of retail products.
- Rotate perishable items according to food safety practices and maintain accuracy in retail inventory.
General Responsibilities
- Promote and maintain teamwork at all times.
- Notify leadership promptly of any issues, concerns, or unusual occurrences.
- Follow all Loews safety regulations, sanitation standards, and emergency procedures.
- Maintain grooming, uniform, and presentation standards.
- Keep equipment and work areas clean, organized, and in excellent condition.
- Recycle when possible and follow sustainability guidelines.
- Remain up to date with hotel information, promotions, and operational changes.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Your Qualifications Include:
- High school diploma or equivalent required.
- Excellent customer service and communication skills.
- Cash-handling experience preferred.
- Basic computer and POS proficiency.
- Ability to stand for extended periods and work in a high-volume environment.