Barista & Guest Experience Specialist | Flexible Hours

Caribou Coffee Operating Company; Rochester (MN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee Operating Company is seeking team members in Rochester, MN to deliver outstanding guest service and craft beverages to standard recipes. You will move between barista and greeter roles, handle orders and cash, and maintain a clean, well-stocked shop, while embodying our core values.

Flexible schedule and growth opportunities are available. Starting wage reflects local minimums with a pay range that values reliability and guest-first service.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• Makes recommendations to Guests grounded in real product knowledge, not just a script.
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly.
• Takes direction from leaders and understands the team is balancing multiple priorities at once.
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests.
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve.
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed.
• Takes ownership of the impact they have on the people around them.

Skills

16 years old or older

Flexible schedule

Excellent customer service

Thrives in fast-paced environment

Passion for coffee & hospitality

Job description

Caribou Coffee Operating Company is seeking team members in Rochester, MN to deliver outstanding guest service and craft beverages to standard recipes. You will move between barista and greeter roles, handle orders and cash, and maintain a clean, well-stocked shop, while embodying our core values.

Flexible schedule and growth opportunities are available. Starting wage reflects local minimums with a pay range that values reliability and guest-first service.