Barista & Guest Experience Specialist

Terranea Resorts; Rancho Palos Verdes (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Terranea Resorts seeks a courteous Coffee Shop Attendant to provide excellent guest service in Sea beans, ensure cleanliness, and support beverage service on site.

You will greet guests, prepare coffee/tea beverages, wrap items, and assist pastry with retail Sea beans products while maintaining standards and teamwork with colleagues.

Qualifications

• Well-spoken and well-dressed with the ability to work well with others.
• Has minimum 1 year of food and beverage experience.
• Have an excellent memory to remember drink and food orders.
• Need to be comfortable using a POS to place orders and generate customers’ bills; math skills
• Able to stand for long periods of time.

Responsibilities

• Displays a congenial appearance.
• Adhere to departmental policies and procedures
• Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: seek to understand
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Do not sleep on duty
• Maintain behavior consistent with sexual harassment/hostile work environment policy in handbook
• Ensure guests are greeted in a timely, friendly, and professional manner; follow service standards
• Food, wine and liquor knowledge is preferred
• Brews coffee and tea and fills containers with requested beverages
• Wraps menu items and assists pastry with wrapping retail Sea beans items
• Clear, clean, reset Sea beans work area during shift
• Assist other Attendants to give best possible service as Sea beans Standards
• Understands Sea beans processes of product and equipment
• Handle all guest checks according to Hotel policy
• Proper cash handling and post procedures are followed
• Always work with and support other servers
• Maintains pars and equipment as needed to accomplish tasks
• Completion of side work as assigned by Manager or Supervisor
• Assist guests in a friendly, professional manner
• Follow directions from Manager at all times
• When customer complaint arises, supervisor notified immediately
• Maintain proper uniform and nametag at all times
• Other duties as assigned

Skills

Well-spoken and well-dressed

Food & beverage experience

Excellent memory for orders

POS usage / cash handling

Stand for long periods

Education

Food Handlers Certification

Job description

Overview

Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests. Cleanliness of the entire Coffee shop area, inside and out.

Responsibilities

• Displays a congenial appearance.
• Adhere to departmental policies and procedures
• Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Do not sleep on duty
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Ensure that all guests are greeted in a timely, friendly, and professional manner. Ensure all service standards are complied with as described in the server training manual.
• Food, wine and liquor knowledge is preferred
• Brews coffee and tea and fills containers with requested beverages
• Wraps menu items, such as sandwiches, hot entrees, and desserts as well as assists the pastry department with wrapping retail items for sale in sea beans.
• Clear, clean, reset and maintains Sea beans work area during shift.
• Assist other Attendant to give the best possible service as specified in Sea beans Standards of Service Manual.
• Understands the processes of Sea beans product and equipment.
• Handle all guest checks according to Hotel policy.
• Proper cash handling and room post procedures are followed.
• Always works with and supports other servers.
• Maintains pars and equipment as needed to successfully accomplish all Sea beans tasks.
• Completion of side work as assigned by Manager or Supervisor.
• Assist guests in a friendly, professional manner.
• Follow directions from Manager at all times.
• If there is a customer complaint the supervisor needs to be notified immediately.
• Maintain proper uniform and nametag at all times.
• Other job related duties as assigned.

Qualifications

• Well-spoken and well-dressed with the ability to work well with others
• Has minimum 1 year of food and beverage experience.
• Have an excellent memory to remember drink and food orders.
• Need to be comfortable using a POS to place orders and generate customers’ bills; math skills
• Able to stand for long periods of time.

Experience, Education & Licensure

• Food Handlers Certification

Compensation

Base Pay Start Rate: $19.19/Hr.