Barista & Donut Team Lead — Hospitality Supervisor

Doughboyrg; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Stan's in Chicago is seeking a dedicated supervisor to lead barista and donut teams, ensuring exceptional customer service and product quality. You will oversee staff, coordinate shifts, and uphold store policies with a focus on safety and efficiency.

The role requires strong leadership, clear communication, and the ability to train team members. Open availability and a commitment to holiday and weekend coverage are essential.

Qualifications

• Previous experience in a supervisory role, preferably in the hospitality or food service industry
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Knowledge of hotel or restaurant management principles and practices
• Flexibility to work evenings, weekends, and holidays as required

Responsibilities

• Supervise and coordinate the activities of staff members to ensure efficient operations
• Maintain regular and consistent attendance and punctuality
• Provide guidance and support to team members, ensuring they have the necessary resources and training to perform their duties effectively
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Monitor inventory levels and order supplies as needed to maintain adequate stock
• Ensure compliance with health and safety regulations and company policies
• Handle customer inquiries, complaints, and concerns in a professional and timely manner
• Collaborate with General Manager to ensure smooth operations and excellent customer service - Conduct pre-shift meetings to communicate updates, address issues, and provide training opportunities

Skills

Leadership

Communication

Team motivation

Multitasking

Problem-solving

Hospitality knowledge

Job description

Stan's in Chicago is seeking a dedicated supervisor to lead barista and donut teams, ensuring exceptional customer service and product quality. You will oversee staff, coordinate shifts, and uphold store policies with a focus on safety and efficiency.

The role requires strong leadership, clear communication, and the ability to train team members. Open availability and a commitment to holiday and weekend coverage are essential.