Barista & Customer Experience Pro

Dunkin'; Madison Township (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Dunkin' is seeking an experienced barista to brew great coffee and deliver exceptional guest experiences. The right candidate will be committed, proactive, and capable of upselling while being a team player with problem-solving and attention to detail.

Responsibilities include using various coffee techniques and equipment, providing menu recommendations, handling transactions, and maintaining a clean, inviting shop environment to drive customer satisfaction.

Qualifications

• Must have prior experience as a barista.
• Skilled in using coffee preparation techniques.
• Skilled in operating and maintaining coffee equipment.
• Strong sales and presentation skills.
• High school diploma or equivalent.

Responsibilities

• Cater to guests' needs and ensure customer satisfaction.
• Provide menu recommendations and information.
• Prepare coffee using various techniques and equipment.
• Sell coffee and grinding/brewing equipment.
• Handle cash and credit transactions.
• Maintain inventory and storage.
• Maintain a safe, healthy, and appealing work environment.

Skills

Sales ability

Teamwork

Problem solving

Attention to detail

Customer service

Education

High school diploma

Job description

Dunkin' is seeking an experienced barista to brew great coffee and deliver exceptional guest experiences. The right candidate will be committed, proactive, and capable of upselling while being a team player with problem-solving and attention to detail.

Responsibilities include using various coffee techniques and equipment, providing menu recommendations, handling transactions, and maintaining a clean, inviting shop environment to drive customer satisfaction.