Barista: Create Welcoming Coffee Experiences

Fred Meyer, Inc.; Anchorage (AK); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Fred Meyer, Inc. seeks a customer-focused associate to deliver exceptional service in a busy coffee shop environment. You will assist shoppers with product questions, prepare beverages to standard recipes, and handle transactions according to company practices.

You will collaborate with teammates to maintain a welcoming atmosphere, ensure product freshness, and upsell coffee shop items while adhering to safety regulations and quality standards. This role emphasizes integrity and customer care.

Qualifications

• Minimum: Excellent customer service skills.
• Desired: Prior comparable experience.
• Create welcoming environment and answer questions about department and store products.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverages according to recipes and standards, handling transactions.
• Offer samples and inform customers of coffee shop specials.
• Ensure fresh products and proper portion sizes; minimize shrink.
• Recommend coffee shop items to meet customer needs.
• Use coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Check product quality and sell-by dates; take appropriate action.
• Operate espresso machine, blender, scales and steamer as required.
• Label, stock and inventory merchandise in department.
• Report ordering/shipping discrepancies to management.
• Stay current with ads and promotions.
• Follow safety procedures and food safety regulations; notify management of hazards.
• Perform preventive maintenance and inspect equipment; report needed repairs.
• Report accidents or safety risks to store management; address theft or fraud as needed.
• Work effectively in high-paced environments; manage conflicts calmly.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Responsibilities

• Provide exceptional customer service in a safe, clean environment.
• Answer questions about products and assist customers in finding items.
• Work with teammates to meet store goals and provide a welcoming atmosphere.
• Prepare beverages to recipe standards and complete transactions per best practices.
• Offer samples and explain coffee shop specials to customers.
• Ensure fresh products and correct portions; monitor sell-by dates.
• Recommend coffee shop items to meet customer needs.
• Use all equipment (refrigerators, freezers, slicers, ovens, espresso machine, blender, scales, steamer) properly.
• Label, stock and inventory department merchandise; report discrepancies.
• Stay up-to-date with current ads and promotions.
• Adhere to safety programs and food safety regulations; report hazards.
• Inspect equipment and perform preventive maintenance; request repairs when needed.
• Notify management of accidents or safety concerns; report theft or fraud.

Skills

Customer service

Experience

Product knowledge

Teamwork

Beverage preparation

Sample handling

Fresh products

Upselling

Equipment use

Quality awareness

Espresso machine operation

Inventory basics

Reporting

Safety

Maintenance

Incident reporting

Stressor management

Conflict resolution

Integrity

Compliance

Customer interaction

Accessibility awareness

Job description

Fred Meyer, Inc. seeks a customer-focused associate to deliver exceptional service in a busy coffee shop environment. You will assist shoppers with product questions, prepare beverages to standard recipes, and handle transactions according to company practices.

You will collaborate with teammates to maintain a welcoming atmosphere, ensure product freshness, and upsell coffee shop items while adhering to safety regulations and quality standards. This role emphasizes integrity and customer care.