Barista: Craft Espresso & Guest Experience

Caesars Entertainment; Stateline (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe outlets seek a friendly barista to provide prompt, quality coffee selection, purchase, and preparation for guests. You will welcome customers, suggest products, and ensure compliance with service standards in a lively hospitality setting.

Ideal candidates have high school education, English fluency, and experience in espresso or food service. The role requires physical activity, strong math skills, and a professional appearance with excellence in guest

Qualifications

• High School graduate or equivalent preferred.
• Previous experience working in espresso or food service establishment preferred.
• Literate and fluent in English.
• Excellent communication and guest service skills.
• Good math and money handling skills.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Welcomes and connect with every customer to provide excellent customer service.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales.
• Responds to customer needs and says thank you to every customer.
• Maintains customer service area and equipment in a clean and appealing manner.
• Demonstrates “just say yes” behavior when taking care of customer needs.
• Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day Harrah's standards.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
• Follows standards for merchandising, stocking, rotating and storing all products.
• Performs equipment maintenance in accordance with preventative maintenance checklist.
• Follows cash handling and register policies
• Follows inventory stocking and recording guidelines
• Learns and demonstrates creating the Coffee Bar Experience.
• Learns and demonstrates all performance standards by completing training and passing barista certification with a score of 90% or better.

Skills

Customer service

Communication

Money handling

Education

High School diploma or equivalent

Job description

Harrah’s and Caesars Republic Lake Tahoe outlets seek a friendly barista to provide prompt, quality coffee selection, purchase, and preparation for guests. You will welcome customers, suggest products, and ensure compliance with service standards in a lively hospitality setting.

Ideal candidates have high school education, English fluency, and experience in espresso or food service. The role requires physical activity, strong math skills, and a professional appearance with excellence in guest