Barista/ Coffee Shop Attendant

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA one)

Company-paid disability & life

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hilton Indianapolis Hotel & Suites is seeking a Barista / Coffee Shop Attendant to enhance guest experience by preparing and serving specialty coffee drinks and promoting merchandise in the gift shop. You will greet guests, maintain a clean shop, and handle POS transactions in a fast-paced environment.

Requirements include a High School Diploma and 3–6 months café or retail experience, with emphasis on reliable cash handling and guest service.

Qualifications

• Must have strong customer service and interpersonal communication skills.
• Ability to multitask in a busy café environment.
• Attention to detail in beverage preparation, merchandising, and cash handling.
• Reliable and punctual with opening/closing procedures.

Responsibilities

• Greet guests and provide information about food, beverages, merchandise, and hotel amenities.
• Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely.
• Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors.
• Restock and refresh merchandise and food displays to ensure inviting presentation.
• Open and close the coffee shop on time, following setup and closing procedures.
• Process all sales through Micros, ensuring accurate cash handling and adherence to procedures.
• Monitor inventory levels, communicate restocking needs, and assist management with ordering.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Reliability & punctuality

Education

High School Diploma

Tools

POS systems

Job description

The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, offering exceptional customer service, and promoting merchandise in the gift shop. This role plays a key part in maintaining a welcoming atmosphere, driving sales, and upholding operational standards.

Division Hilton Indianapolis

How You’ll Shape The Experience & Future

• Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
• Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
• Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
• Restock and refresh merchandise and food displays to ensure an inviting presentation.
• Open and close the coffee shop on time, following proper setup and closing procedures.
• Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures.
• Monitor inventory levels, communicate restocking needs, and assist management with ordering.
• Secure all cash and deposits per hotel and company policies.
• Comply with all company policies, procedures, and service standards.
• Perform other duties as assigned by leadership.
• Other duties as asssigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal communication skills.
• Ability to multitask in a busy café environment.
• Attention to detail in beverage preparation, merchandising, and cash handling.
• Reliability and punctuality in opening/closing procedures.
• Proactive approach to cleanliness, presentation, and inventory management.

Professional Experience

• 3–6 months of related café or barista experience preferred.
• Retail and/or customer service experience preferred.
• Experience with cash handling and point-of-sale systems a plus.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time
• This position is $12.00 an hour

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.