Barista/Cashier

Highgate; Ketchum (ID); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

401(k) Retirement Plan

Job summary

Viceroy Hotels seeks a Barista / Cashier for its Sun Valley, Idaho property. You’ll deliver luxury guest service, prepare coffee and café offerings, and process guest transactions in a fast-paced upscale setting.

The role emphasizes welcoming, personalized service in a premium hospitality environment, with duties spanning opening/closing, stock, and adherence to safety standards.

Qualifications

• Must maintain a warm and friendly demeanor.
• Excellent verbal and written communication with guests and colleagues.
• Ability to multitask and prioritize to ensure outstanding service.
• Able to stand for the entire shift.
• Weekend availability required.

Responsibilities

• Prepare and serve coffee, espresso beverages, teas, and cafe items.
• Accurately take guest orders and process transactions.
• Deliver exceptional guest service with a luxury, personalized experience.
• Maintain café cleanliness and presentation throughout the shift.
• Restock supplies and follow food safety procedures.

Skills

Guest service

Cash handling

Espresso beverages

Food & beverage service

Communication skills

Job description

Viceroy Hotels

ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East - the gateway to downtown Ketchum, Idaho and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Barista / Cashier is responsible for delivering exceptional guest service while preparing and serving coffee, espresso beverages, teas, and café offerings in a fast-paced luxury hospitality environment. This role is also responsible for accurately processing guest transactions, maintaining café presentation standards, and creating a warm, welcoming, and service-oriented guest experience aligned with Viceroy standards.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Prepare and serve coffee, espresso beverages, teas, and other café items according to established recipes and presentation standards.
• Accurately take guest orders and process cash, credit card, and other payment transactions.
• Deliver exceptional guest service by engaging with guests in a friendly, professional, and personalized manner.
• Anticipate guest needs and maintain a welcoming, luxury-level café experience throughout the shift.
• Maintain a calm and professional demeanor during busy periods while ensuring efficiency and service consistency.
• Maintain cleanliness, organization, and presentation standards throughout the café, service areas, equipment, and seating areas.
• Restock food, beverage, paper products, and café supplies throughout the shift as needed.
• Follow all food safety, sanitation, health, and operational procedures.
• Maintain knowledge of menu offerings, ingredients, specialty beverages, and daily features.
• Assist with opening, closing, side work, and daily operational checklists.
• Support additional food & beverage operations as business levels and operational needs require.
• Communicate operational concerns, guest feedback, or product shortages to leadership promptly.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, attention to detail, and service-focused interactions.
• Perform other duties as assigned by management.

Qualifications

Physical requirements:

• Occasional pushing, pulling, lifting or carrying up to 40 pounds
• Ability to stand during entire shift.
• Ability to perform repetitive hand, wrist, and arm movements, including reaching, turning, and precision work.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance, uniform and grooming.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Perform other duties as requested by management.
• Must be available to work some weekends.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 8/10/26 and will remain open for at least 75 days.