Barista - Bango Java - BNA Airport

Paradies Lagardere Default; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Paradies Lagardère is hiring a Barista for the Bongo Java brand in Nashville, TN. You will interact with guests and prepare tea, coffee, and espresso drinks to create an amazing experience. The role requires friendly service, accurate cash handling with a POS, and ability to work in a fast-paced environment.

High school diploma or GED preferred; food and beverage experience helpful but not required. Pay is $17 per hour plus tips; schedules may vary, and you’ll join a team focused on guest

Qualifications

• Strong customer service skills and ability to communicate clearly.
• Ability to work in a fast-paced environment and handle cash accurately.
• English reading/writing proficient; teamwork oriented.

Responsibilities

• Greet guests warmly and take beverage orders.
• Prepare and serve tea, coffee, and espresso drinks to standard recipes.
• Operate the POS system, handle payments, and give correct change.
• Maintain cleanliness and safety, follow grooming and uniform guidelines.
• Support training of new team members and provide excellent guest service.

Skills

Customer service

English proficiency

Team collaboration

Cash handling

Education

High School diploma or GED

Tools

POS system

Job description

The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and expresso drinks for the Bongo Java brand. Barista pay is $17 an hour plus tips.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.

The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Warmly greets, acknowledges, and takes guests drink and food order.
• Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes.
• Ask correct SMG related questions for positive comments.
• Be compliant with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High School diploma or GED is required.
• Food and Beverage experience is preferred but not required.
• Customer service focused and solution oriented.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

POSITION QUALIFICATIONS:

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.