Barback

Noble 33; West Hollywood (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Casa Madera in West Hollywood is seeking an observant Bar Back to support bartenders and ensure prompt, seamless service in a fast-paced dining environment.

You will restock garnishes, napkins, glassware, and maintain stock levels; you should be knowledgeable about menu items, cocktails, and wines, delivering excellent service while working with a team to maintain brand standards.

Qualifications

• Minimum 2 years experience in a full-service dining setting.
• Strong knowledge in cocktails, spirits and wine.
• Available to work nights, weekends and holidays.
• Must be able to stand for the duration of shifts and lift up to 25 lbs.

Responsibilities

• Assist in opening and closing duties, restocking garnishes, napkins, and glassware; ensure bartenders have clean towels and supplies.
• Maintain bar stock with ice, liquor, wine and beer; check taps and appliances.
• Keep the bar clean; wipe surfaces, sweep/mop, remove soiled glassware, scrub storage areas, and dispose of trash.
• Learn menu items and memorize cocktail recipes.
• Take orders, prepare drinks, buss tables, open tabs, and process payments during peak hours.
• Speak to customers; answer questions and handle complaints.
• Maintain records and report usage to aid in reordering and proper storage.

Skills

Multitasking

Work ethic

Professional appearance

Forecast guest needs

Cocktails knowledge

Availability nights

Physical stamina

Job description

Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.

Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.

Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape. Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.

Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.

Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.

Mission

We are looking for an observant, efficient Bar Back who can work with other staff members to ensure that our customers receive prompt, seamless service. The Bar Back will assist in cleaning the bar, preparing garnishes, ensuring the bar is well stocked with napkins, straws, glassware, garnishes, and all other necessities, and taking on other duties to support the Bartender and ensure that the bar operates smoothly. You should be knowledgeable about menu items, attentive, and focused on providing the best possible service in a fast-paced environment.

To be a successful Bar Back, you should be passionate about working as part of a team to deliver excellent drinks and service to customers. You should be efficient, reliable, and perceptive with excellent communication and time management skills.

Reports to Toca Madera GM, as well as all other management staff, working closely to Toca Madera bar manager regarding Toca Madera Bar & Beverage Operations/Functions.

Can go directly to bar Manager regarding any issues, operational idea’s & concerns however reports directly to all Toca Madera management and GM.

Day to Day

Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.

• Ensuring bar is well-stocked with ice, liquor, wine, and beer.
• Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.
• Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
• Learning about menu items and memorizing cocktail recipes.
• Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours.
• Speaking to customers, answering questions, handling complaints.
• Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly

Ensure brand standards are maintained

Ensure correct product is being used as specified by Beverage Director and on menu

• Relay any changes on menu to management and staff
• Proper back bar and well placement of spirits
• Oversee preparation of cocktails, making sure the right measurements and ingredients are being used.
• Cleanliness of all wells and organization
• Making sure that all items prepared properly by prep
• Help push staff incentive programs
• Building rapport with guests in order to build our number of repeat customers

Qualifications

• Exhibit strong multitasking abilities
• Posses a diligent work ethic
• Maintain a clean and professional appearance
• Display the ability to forecast and anticipate the needs of our guests and the restaurant
• A minimum of 2 years experience in a Full Service Dining Experience
• Strong knowledge in cocktails, spirits and wine
• Available to work nights, weekends and holidays
• Must be able to stand for the duration of shifts and lift up to 25 lbs