Barback

Torsap Thai Kitchen; Newark (CA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Great compensation package

Medical, dental, vision benefits

401K with matching

Job summary

Experian Health is seeking a Director of Customer and Product Operations Support for the Claims Source product in a role that oversees advanced technical support, client satisfaction, and process optimization.

You will guide automation, AI-enabled enhancements, and mentor a team of specialists to deliver high-quality support, while collaborating with clients and internal teams to promote product effectiveness.

Qualifications

• 5+ years' Healthcare Revenue Cycle experience.
• 2+ years' people management experience is beneficial
• 3+ years' hands-on hospital and physician billing
• 2+ years' experience with Salesforce is beneficial
• 2+ years' experience with project management
• 3+ years' experience with ICD-10, CPT-4, 837 formats, UB04/1500/ADA claim forms

Responsibilities

• Ensure resolution of Claim Source issues
• Use Salesforce to support customer satisfaction and resolve system and payer-related issues
• Review, evaluate, and interpret payer notifications
• Guide customer optimization processes and edit reviews
• Identify customer needs and align them with Experian product capabilities
• Communicate complex solutions to clients and our teams
• Participate in client calls and provide status updates
• Recommend enhancements to improve automation, efficiency, and product scalability, including AI and Copilot
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing, troubleshooting, and implementing changes

Skills

Revenue Cycle

People Management

Project Management

ICD-10/CPT-4

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

As the Director, Customer and Product Operations Support of Claim Source, you will report to Experian Health, oversee advanced technical support, client satisfaction, and process optimization for Experian's Claims Source product.

You will ensure resolution of client issues, guide efficiency through automation and AI enabled enhancements. You will lead a team of specialists dedicated to delivering high-quality support, and partner with clients, our teams, and partners to promote product effectiveness.

• Ensure resolution of Claim Source issues
• Use Salesforce to support customer satisfaction and resolve system and payer-related issues
• Review, evaluate, and interpret payer notifications
• Guide customer optimization processes and edit reviews
• Identify customer needs and align them with Experian product capabilities
• Communicate complex solutions to clients and our teams
• Participate in client calls and provide status updates
• Recommend enhancements to improve automation, efficiency, and product scalability, including AI and Copilot
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing, troubleshooting, and implementing changes
• Collaborate with internal and external teams on process requirements
• Track change requests and oversee high-severity incidents
• Support solutions during internal Health or claims issues
• Maintain project plans and schedules
• Participate in pre-sales and CBR activities.
• Build relationships with clients and internal partners
• Mentor team members
• Ensure accuracy and completeness of all team deliverables

Qualifications

• 5+ years' experience Healthcare Revenue Cycle experience
• Bachelor's degree or equivalent experience
• 2+ years' experience with people management is beneficial
• 3+ years' experience with hands-on hospital and physician billing
• 2+ years' experience with Salesforce is beneficial
• 2+ years' experience with project management
• 3+ years's experience with ICD-10, CPT-4, 837 formats, UB04/1500/ADA claim forms

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: