Bar Porter (Detail)

Wynn Resorts; Everett (MA); In loco; USD 37.000 - 53.000; Tempo pieno

Descrizione del lavoro

Encore Boston Harbor is seeking a Bar Porter to maintain cleanliness and sanitary conditions of bar and cocktail venues in preparation for, during and after guest service. This role supports the department and upholds Encore Standards to ensure an excellent guest and team member experience.

The position requires 21+ years of age, MA Gaming Commission license, ServSafe or equivalent preferred, a high school diploma, and at least 6 months of related experience.

Competenze

• 21 years of age or above.
• Massachusetts Gaming Commission registration/license required.
• ServSafe or equivalent certification preferred.
• High school degree or equivalent preferred.
• Minimum 6 months of related experience preferred.
• Strong organizational and interpersonal skills with attention to detail.
• Fluent knowledge of chemicals, SDS, PPE, and OSHA guidelines.
• Conversational English required; second language a plus.
• Ability to perform basic math and read instructions.
• Physical ability to lift up to 50 pounds.

Mansioni

• Maintains cleanliness and sanitary conditions of bar and cocktail venues.
• Supports department and upholds Encore Standards for guest and team member experience.
• Delivers safe, courteous service and communicates with supervisors on issues.
• Cleans and polishes glassware; cleans and maintains bar equipment.
• Assists with setup, operations, and reset for shifts; attends briefings.
• Follows safety policies and conducts duties in a manner that prioritizes safety.
• Balances multiple priorities and meets deadlines in a fast-paced environment.

Conoscenze

Interpersonal skills

Attention to detail

Customer service

Safety awareness

Formazione

High school diploma

Descrizione del lavoro

• Compensation: USD 32.85 - USD 32.85 - hourly

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Job Description

Hourly Rate-$32.85-$32.85

The Encore Boston Harbor Bar Porter will be responsible for maintaining the cleanliness and sanitary conditions of bar and cocktail venues both in preparation for, during and after guest service. This includes but is not limited to fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Assists with collection and transportation of dirty or soiled glassware.
• Polishes glassware for guest use.
• Cleans and maintains bar equipment and tools. Cleans and polishes guest facing elements of the bar, including decorative items.
• Cleans counters, tables, chairs and railings.
• Dusts furniture.
• Sweeps and mops floors.
• Communicates politely and display courtesy to guests and internal customers.
• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information.
• Attends and participates in daily briefings and other meetings as scheduled.
• Prepares in advance material and equipment needed for the shift.
• Cleans and re-sets his/her working area.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

ServSafe or equivalent certification preferred.

Education and/or Experience:

High school degree or equivalent preferred.

Minimum 6 months of prior related experience preferred.

Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.