Banquet Supervisor

Claremont Resort & Club group; Berkeley, Northern (CA, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Claremont Resort & Club is seeking a guest-facing associate to uphold service standards in our Berkeley Bay Area dining environment. You will supervise servers, ensure proper setup, and assist with shift coverage while maintaining POS operations and guest satisfaction.

You should have a high school diploma, strong communication skills, and the ability to lift up to 50 pounds and move carts up to 150 pounds. Previous hotel/restaurant experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Ability to use point of sale (POS) system.
• Effective verbal and written communication skills.
• Ability to lift/carry up to 50 pounds with or without accommodations.
• Ability to push/pull carts up to 150 pounds with or without accommodations.
• Ability to adapt communication style to different audiences.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise service of guests and assist manager with coverage.
• Read daily communication sheets and prepare the next shift sheet.
• Maintain bank to HEI Hotels and Resorts standards.
• Check floor plan for coverage and ensure restaurant cleanliness and setup.
• Comply with liquor laws and state/federal requirements.
• Communicate with restaurant manager about events and house counts.
• Contribute to menu classes and taste panels; provide clear directions to staff.

Job description

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Compensation

Salary Range: $26.45 - $26.45 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

Monitor servers and busperson adherence to all service standards. Supervise service of guests, being watchful of signals from guests in need of service. Assist manager to establish and monitor sidework duty completion. Maintain bank to HEI Hotels and Resorts standards. Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. Communicate daily with restaurant manager with regard to special events, house counts, etc. Assist restaurant manager in conducting menu classes and taste panels. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.

Qualifications and Skills

High School Diploma or equivalent required. Hotel experience preferred. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.