Banquet Server, On Call

Starwood Hotels; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Starwood Hotels is seeking a Banquets Server (On Call) to support event setup, service, and breakdown for banquet functions. You will anticipate guest needs, deliver courteous service, and maintain spotless event spaces from setup through teardown.

Candidates should have prior serving experience, strong English communication, and the ability to lift 50 lbs. Overnight and holiday shifts may be required in a fast-paced hospitality environment.

Qualifications

• Prior serving experience.
• Organized and proficient at multitasking.
• Reliable team player willing to learn and adapt to new situations.
• Strong communication and customer service skills.
• Able to lift at least 50 lbs.
• Proficient in verbal and written English communication.
• Able to stand for long periods of time.
• Food Handling certification (can be obtained during employment).

Responsibilities

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns.
• Greet, welcome and acknowledge all guests by name; respond to requests in a courteous and professional manner.
• Set up and break down banquet spaces; maintain cleanliness and organization of the event area.
• Stock linen, china, silverware, and supplies; ensure all banquet spaces are well-presented.
• Input real-time work orders via KYC for guest concerns during interaction.
• Identify opportunities to optimize performance and drive value by improving processes.

Skills

Serving experience

Multitasking

Team player

Customer service

English communication

Physical stamina

Food handling

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.A job at 1 Hotels is about more than punching a clock.It’sabout changing the world - little by little.We’rethe world’s first mission-driven hotelcompanyandwe’vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Banquets Server- On Callis responsible forcompletion oof all tasks related to set up, service, andbreak downof all Banquet events.TheBanquet Serveris primarilyresponsible butnot limitedtofulfilling allguest’sservice needs according to 1 Hotel standards.

GENERAL DUTIES:

• Anticipate and understand guests’ service needs,ascertainsatisfaction, and respond urgently and appropriately to guest concerns and requests.

• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional mannerusing professional language at all times. Remain attentive to the needs of all guests, providing them with dependable,punctualand enthusiastic service.Provide courteous,friendlyand efficient service to all internal and external guests.Thank guestswith genuineappreciation.

• Consistentlyconduct oneself in a professional manner at all timesand work professionally with colleagues and team leaders with ateam mindedapproach.

• Attend pre-shift meetings before events tolearnevent details, including property and guest expectations.

• Attend andparticipatein all required meetings.

• Collect and transport all supplies needed for the set-up of an event including, but not limited tochina, glass, silver, linen, tables, chairs,decorand props, etc.

• Set-up, breakdown of tables, chairs, buffets,linenand props as specified by the Banquet Event Order.

• Respond to and fulfill any special event arrangements.

• Stock linen,china, silver and glassware and supplies for service ensuring good condition.

• Maintain cleanliness and good condition of all banquet function space, including but not limited to vacuuming, sweeping, dusting, window washing, polishing, mopping, etc.

• Retrieve and track event materials, décor, props,cratesand boxes from delivery or drop off area and store them safely and securely.Retrieve these items from storage area when needed.

• Work professionally with colleagues and supervisors.

• Maintain all event equipment, chairs, tables, podiums, etc.

• Maintain all event linen.

• Monitor andmaintaincleanliness,sanitationand organization of assigned station, back of house, storage and service areas practicing “clean as you go” while avoiding breaking and reporting all breakage incidents.Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events.Return any service carts used to transport supplies and equipment toproperlocation.

• Perform post event cleaning tasks and breakdown of service.Ensure all tables and chairs aresetand the event room is clean and neat, returning all food and beverage items, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift anddeparting.

• Assistwith room turns to complete the set up for events including tables, chairs, etc.

• Maintainhigh standardsof presentation, service, event supply quality,safetyand cleanliness.

• Input real-time work orders viaKYCon any guest concerns during interaction. Convey with clarity inKYCany and allguest opportunities.

• Perform any other reasonable duties as requested by the leadership team.

• Identifyopportunities tooptimizeperformance and create value by challenging existingprocesses;encouraging innovation and driving necessary change.

• Establish andmaintainopen, positive, collaborative, and professional internal and external relationships.Develop lasting relationships with guestsand tosecure repeat business.Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;properly storeflammable materials.

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.

• Ensure uniform and personal appearance are clean and professional.

• Maintain confidentiality of proprietary information.

• Be gracious. Thank guestswith genuineappreciation.

• Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

• Prior serving experience

• Are organized and proficient at multitasking

• Are a reliable team player willing to learn and adapt to new situations

• Strong communicationand customer service skills

• Able to lift at least 50 lbs.

• Proficient in verbal and written English communication

• Able to stand forlong periodsof time

• Food Handling certification(can be obtained during employment)

Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.Employees willbe requiredto perform any other job-related duties assigned by their supervisor.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.