Banquet Server - OC

Sheraton; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts at Marriott Hotels

Complimentary daily meals for AM andPM

Quarterly team celebrations

Job summary

Driftwood Hospitality Management seeks a Banquet Server at the Sheraton Galleria Dallas to assist with setup and breakdown of event spaces, and to serve food and beverages warmly and professionally according to hotel standards.

You'll greet guests, attend function briefings, replenish beverages, bus and reset tables between courses, and help maintain cleanliness and safety in line with health and safety policies.

Qualifications

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Ability to remember, recite and promote menu items.
• Ability to operate beverage equipment.

Responsibilities

• Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware and glassware.
• Attend stand up meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, clear and, if necessary, reset banquet rooms according to Supervisors specifications to ensure the readiness of the room for the following function.
• Line out supplies as directed for future functions as needed.
• Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• All team members must maintain a neat, clean and well-groomed appearance.

Skills

Guest relations

Etiquette

English language

Attention to detail

Teamwork

Safety awareness

Education

Food Handler Card

Tools

Coffee maker

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Sheraton Galleria Dallas is proud to be recognized as one of Marriotts’ premier properties in North America. We feature 317 beautifully appointed guest rooms and more than 12,000 square feet of flexible meeting space overlooking the vibrant downtown Dallas.At Sheraton Galleria, we believe exceptional hospitality starts with an exceptional team. That’s why we foster a workplace culture built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Marriott Hotels, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.JOB SUMMARYResponsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel’s high standards of quality.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware and glassware.Attend stand up meetings before events to learn function particulars, including guest and hotel expectations.Greet guests and respond to requests in a friendly and courteous manner.Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.Replenish beverages as necessary, and check with guests for overall satisfaction.Once banquet is complete, clear and, if necessary, reset banquet rooms according to Supervisors specifications to ensure the readiness of the room for the following function.Line out supplies as directed for future functions as needed.Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.Adheres to all company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor.Reports accidents, injuries, near-misses, property damage or loss to supervisor.Provides for a safe work environment by following all safety and security procedures and rules.All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).Perform any related duties as requested by supervisor/manager.Assists other Banquet Personnel when need.KNOWLEDGE, SKILLS & ABILITIESKnowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.Hold a current Food Handler Card.Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.Knowledge of the appropriate table settings and service ware.Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.Ability to remember, recite and promote the variety of menu items.Ability to operate beverage equipment, e.g., coffee maker.PHYSICAL DEMANDSAbility to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.Lifting Fifty (30) pounds maximum.Constant standing & walking required.Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.