Banquet Server

Holiday Inn Gaithersburg; Gaithersburg (MD); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Weekly Pay

Discounted Room Rates for Team Members

Complimentary Room Stays

401(k) Retirement Program

Paid Life Insurance

Annual Raises

Job summary

B. F. Saul Company Hospitality Group in Gaithersburg, MD, is seeking a friendly banquet server to deliver food and beverages to guests, set up and break down banquet spaces, and help ensure a memorable guest experience in a fast-paced environment.

Responsibilities include attentive guest service, following banquet directions, maintaining cleanliness, and collaborating with bartenders and event planners. Must have a high school diploma, English proficiency, and at least one year of guest service

Qualifications

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have exemplary customer service, attention to detail, and ability to perform in a fast-paced environment.
• Must have the ability to speak, understand, and write English.
• Ability to lift, push and pull up to 50 pounds regularly; up to 75 pounds occasionally.
• Must be capable of walking, standing, carrying and moving about the property throughout shift.
• Prefer one or more years of banquet serving experience.

Responsibilities

• Guest Service: provide high-quality service with proper serving techniques and teamwork.
• Serving Duties: set up, maintain, and take down banquet spaces; bus trays and keep area clean.
• Helps control expenses by using banquet materials efficiently.
• Works Safely: maintain clean, safe work area and follow regulations.
• Self/Workload Management: plan, organize, and prioritize tasks; attendance and appearance standards.
• Works collaboratively with bartenders and other departments to meet guest needs.
• Side Work/Other Duties: complete side work and assist wherever needed.

Skills

Guest service experience

English proficiency

TIPS certification

Physical endurance

Attention to detail

Team player

Education

High school diploma/GED or equivalent experience

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Ensures exceptional guest service and creates an inviting atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.

Responsibilities

• Guest Service:Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service to guests using proper serving techniques. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Serving Duties:Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable. Adheres to all health regulations, keeping and local liquor laws.
• Helps control expenses: Responsible for proper use of all banquet collateral and equipment. Adheres to cost controls to reduce expenses and waste.
• Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
• Works collaboratively with all others:Assists bartenders and works as a team player to ensure all guest needs are met. Works as a team player to ensure all guest needs are met. Completes all assigned duties within or outside the normal scope of responsibilities.
• Side Work/Other Duties:Completes all required side work, and takes initiative to assist wherever necessary.Actively contributes to the success of the guest experience.

Required Skills and Experience

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.
• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
• Prefer one or more years of previous serving experience in a banquet environment. EEO AA M/F/Vet/Disabled

Benefits

• Well-Being Benefits
• Sick Policy
• Weekly Pay
• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Team Member Programs:
• Employee of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays

$18 - $18 an hour

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online