BANQUET SERVER

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a banquet server to set up banquet spaces and provide courteous service to guests. You will handle linen, service ware, glassware, and beverages while adhering to Crescent’s high standards of quality.

Responsibilities include pre-event roll calls, greeting guests, serving courses, replenishing drinks, and resetting the room for the next function. Must follow all safety and labeling instructions and be a team player.

Qualifications

• Must communicate in English and greet guests in a friendly, courteous manner.
• Basic knowledge of food and beverage preparations, service standards and guest relations.
• Knowledge of table settings and service ware; ability to follow labeling instructions.

Responsibilities

• Set up banquet room with linen, service ware and glassware as instructed.
• Attend roll call to learn function details and guest expectations.
• Greet guests, respond to requests, and serve food/beverages per supervisor.
• Replenish beverages, clear dishes, and reset the room after each function.
• Comply with safety, security, and state requirements for beverage service.
• Perform other duties as assigned.

Skills

Guest service

Communication

Team player

F&B knowledge

Etiquette

Bev equipment

Stamina

Tools

Coffee maker

Job description

Description

JOB OVERVIEW: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Crescent high standards of quality.

Essential Job Functions

• Set up banquet room as instructed by Supervisor to include linen, service ware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and service ware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Qualifications

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Loyal: Shows firm and constant support to a cause (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Self-Starter: Inspired to perform without outside help
• Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Preferred Financial: Inspired to perform well by monetary reimbursement
• Preferred Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.