Banquet Server

Highgate; Dallas (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition_re

Paid jury duty leave, personal leave,

Descripción de la vacante

Highgate Hotels is seeking a Banquet Server at The Joule Dallas, a landmark hotel in downtown Dallas. The role supports banquet and catering functions by serving food and beverages, maintaining event standards, and ensuring guest satisfaction throughout each function.

Responsibilities include reading BEOs, knowing menus, setting tables, assisting with room preparation, and coordinating with management for guest needs.

Formación

• High School diploma or equivalent; hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently.
• Ability to stand during entire shift.
• Must be effective at listening to, understanding, and clarifying concerns.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests in a courteous and service-oriented manner.
• Must be proactive in anticipating and solving problems.

Responsabilidades

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read and understand Banquet Event Orders (BEO) and be familiar with the menu.
• Ensure menu knowledge for each function served and provide accurate descriptions.
• Ensure knowledge of event details, main contact, and VIPs.
• Serve guests according to hotel standards with a friendly, courteous manner.
• Respond to guest problems and coordinate with management when necessary.
• Prepare rooms according to BEO and meal functions.
• Set tables according to hotel standards.
• Maintain banquet storeroom neatly with necessary supplies.
• Clean banquet space after functions and restock equipment.
• Follow money handling procedures when serving guests.
• Ensure overall guest satisfaction and perform other duties as requested.

Conocimientos

Flexible hours

Stand during shift

Active listening

Multitasking

Customer service

Problem solving

Proactive initiative

Educación

High School diploma or equivalent

Descripción del empleo

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The BanquetServeris responsible for the smooth, efficient, service of all banquets and meeting functions.They willservefood and beverages to guests at all banquet functions, according to the hotel standardsand provide exceptional service throughout the event to meet and exceed guest expectations.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

• Readand understandBanquet Event Orders(BEO) and be familiar with the menu of the assigned function(food, beverage, allergens, dietary restrictions, etc.).

• Ensuremenuknowledgefor each function served andbe ableto give accurate descriptions.

• Ensureaccurateknowledge of Event details, main event contact, and VIPs.

• Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.

• Respond to guest problems, complaints, and accidents. Communicatewithmanagement, if necessary.

• Prepare room according to BEO and the various meal functions.

• Set all tables according to hotel standards.

• Maintain the banquet storeroom in a neat and orderly manner, stocked withany and allappropriate suppliesnecessary for food service functions.

• Clean upbanquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

• Follow all money handling procedures when serving guests.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to show initiative, including anticipating guest or operational needs

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions

• Paid holidays

• Paid vacation

• Paid sick leave (provided in accordance with applicable law)

• Employee assistance program (EAP)

• Educational opportunities / Tuition reimbursement

• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year

• Up to 20 days of paid vacation per year, based on classification and length of service

• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year

• Up to 20 days of paid vacation per year, based on classification and length of service

• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year

• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.

• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement(“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on 11/4/2026 and will remain open for at least 14 days.