Banquet Server

Hyatt Hotels Corporation; Charleston (SC); On-site; USD 18,000 - 28,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Banquet Server to assist with setup and service for all assigned banquet events at a Hy­att property location. The role requires friendly guest interactions, attendance per hotel standards, proper grooming and adherence to brand protocols.

Responsibilities include reading Banquet Event Orders, serving guests courteously, handling inquiries, maintaining safety with exits and fire equipment, and supporting the banquet team with setup and post-event duties.

Qualifications

• High School diploma or equivalent preferred.
• Alcohol Awareness Certification required by state regulations.
• Ability to convey information clearly.
• Ability to evaluate among alternative actions quickly and accurately.
• Ability to work well in stressful, high pressure situations.
• Ability to listen, understand and clarify coworker and guest concerns.
• Ability to read and understand financial information and basic arithmetic.
• Maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance according to Avion Hospitality standards and hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with Avion Hospitality standards and regulations for safe, efficient hotel operations.
• Comply with certification requirements for position (Alcohol Awareness, Food handlers, Safety, etc.).
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work to ensure guests are served promptly.
• Read Banquet Event Orders and be familiar with assigned function menus.
• Serve guests according to hotel standards in a courteous manner.
• Respond to guest problems and refer to management if necessary.
• Be informed of current hotel policies.
• Be familiar with fire exits, extinguishers and safety rules.
• Maintain banquet storeroom neat and stocked with supplies.
• Clear banquet space after functions and restock equipment.
• Be attentive, friendly, helpful and courteous to guests and staff.
• Be familiar with hotel organization and department functions.
• Handle Lost and Found items per standards.
• Perform other tasks as assigned by supervisor or manager.
• Attend meetings as required by management.

Education

High School diploma or equivalent and/or experience in a hotel or a related field preferred

Alcohol Awareness Certification

Clear communication

Ability to evaluate alternatives quickly

Work well under pressure

Active listening

Reading and understanding financial information

Composure under pressure

Job description

Close Inclusive Collection Job Postings Notification

A Banquet Server is responsible for the set up and the service of all assigned banquet functions

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints and accidents; Refer to management, if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations and safety rules.
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for “Lost and Found” according to the standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)

Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- F

Associate is subject to outside environmental conditions: No effective protection from weather.- O

Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N

Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- F

Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- N

Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- N

Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- O

Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- O

Associate is required to function in narrow aisles or passageways.- F

Associate is exposed to infectious diseases.- N

None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- F

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- N

Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- C

Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.-O

Kneeling: Bending legs at knee to come to rest on one or both knees.-O

Crouching: Bending the body downward and forward by bending leg(s) and spine.-N

Crawling: Moving about on hands and knees or hands and feet.-F

Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).- C

Standing: Remaining upright on the feet, particularly for sustained periods of time.- C

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- C

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- F

Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- F

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- F

Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.-C

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.-C

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- C

Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- C

Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.-N

Lifting

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 20-50 lbs.

This job requires a valid drivers' license and motor vehicle background check.- No

This job requires a criminal background check.- Yes

This job requires a drug screen to be completed.- No

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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